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Checking a bag with United? Use the new 'bag drop shortcut' to save time

March 03, 2022
3 min read
Checking a bag with United? Use the new 'bag drop shortcut' to save time
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United Airlines has a new way to streamline the travel experience for those checking bags.

The Chicago-based carrier is in the midst of rolling out new "Bag Drop Shortcut" check-in lanes, which are designed to be used exclusively by those who've already checked in on the mobile app and pre-paid for their bags.

If you've already added the bags during mobile check-in, you can approach the "Bag Drop Shortcut" lane and place your bag directly on the scale. You'll then scan your boarding pass and a check-in agent will then check your ID and apply your bag tag.

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If you're eligible for Premier Access, your bags will even receive the appropriate orange priority label. This area can also support overweight and oversized bags, such as golf clubs or skis.

You won't need to press any buttons on a kiosk, nor present your credit card. Within minutes, you'll be on your way and your checked bag will begin its journey to the plane's belly.

United first piloted these new check-in lanes in its Newark (EWR) hub in August 2021, and it doubled the size of the "Bag Drop Shortcut" there just weeks later. Now, you'll find the dedicated lanes at the west end of Level 3 in Terminal C.

The airline has since opened these counters at its six other domestic hubs, and it's now planning to expand the service to many outstations later this year, with more details about the rollout plan coming in the next few weeks.

During the pilot phase, United said that the new counters have "significantly increased the airline’s customer satisfaction scores." It appears that the response has indeed been overwhelmingly positive, with one commenter on the FlyerTalk forum mentioning that "I have used it a few times and it’s incredibly fast."

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Of course, United touting the "Bag Drop Shortcut" as an innovation is up for debate.

If it indeed saves time, then it's worth using on future trips when you're checking bags.

Plus, it's possible that it could also free up agent availability at full-service counters and kiosks, which will still remain available for those who need more help during check in.

However, it's not necessarily as cutting edge as the self-bag drops that have been popping up at airports nationwide with United's competitors.

In fact, Delta late last year unveiled a new check-in lobby in Atlanta (ATL) and Detroit (DTW) that's exclusively open to some TSA Precheck passengers who opt in to the program.

With a quick look at a screen, passengers can be verified using facial recognition and automatically have a kiosk print out a tag for them to add to the suitcase before putting it on the belt — without the need for any manual agent intervention or ID checks.

Featured image by (Photo by Zach Griff/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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3XEarn 3X Miles on Delta purchases and purchases made directly with hotels.
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    Earn 90,000 bonus miles after you spend $4,000 in purchases on your new Card in your first 6 months.

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
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Why We Chose It

Build your loyalty to Delta by applying for the carrier's mid-tier card option, the Delta SkyMiles Platinum card. The annual fee is quickly recouped by the card's travel perks, such as an application credit to Global Entry or TSA Precheck, annual companion certificate and so much more. Plus you can fast-track to elite status simply through card spend.

Pros

  • Earn bonus Medallion® Qualification Miles (MQMs) and an Medallion Qualifying Dollar (MQD) waiver when you hit specific spending thresholds with your card within a calendar year
  • Receive a Domestic Main Cabin round-trip companion certificate each year
  • Statement credit for TSA PreCheck/Global Entry fee (up to $100)
  • First checked bag free

Cons

  • Doesn't make sense if you don't fly Delta
  • SkyMiles aren't the most valuable airline currency
  • Earn 90,000 bonus miles after you spend $4,000 in purchases on your new Card in your first 6 months.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights. Plus enjoy Main Cabin 1 Priority Boarding and settle into your seat sooner.
  • New: Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Mile on all other eligible purchases.
  • Enjoy a per-visit rate of $50 per person for Card Members and up to two guests to enter the Delta Sky Club when traveling on a Delta flight.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees