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You can finally see what your Uber drivers really think of you

Feb. 16, 2022
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4 min read
Close up of young woman using mobile app device on smartphone to arrange taxi ride in downtown city street, with illuminated busy city traffic scene during rush hour with traffic congestion in the evening
You can finally see what your Uber drivers really think of you
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Have you always wanted to know what your Uber driver really thinks of you? Do they prefer passengers who sit quietly in the backseat with their headphones in (and face masks on) or do they actually enjoy engaging in conversation?

Today is your lucky day, because riders finally have a bit of insight as to what goes into a rating and additional data regarding your ride history.

To access your rating breakdown in the Uber app, follow the three steps as illustrated below:

  1. In the settings menu, tap privacy and then Privacy Center.
  2. In the Privacy Center, swipe to the right and click on the “would you like to see a summary of how you use Uber” tile.
  3. Scroll down to the “browse your data” section and tap on “View my ratings” to see the breakdown.
(Gif courtesty of Uber)

"Uber believes that users should have more control and visibility over their data, so we're making it easier to access, view and change your privacy settings by putting them in a single location for rides and delivery," a spokesperson for the company told TPG. "The Privacy Center also includes transparency features that explain how your data powers your trip and delivery experiences."

The above process is welcome to some, although not as simple as it seems, at least according to TPG senior reporter David Slotnick.

“Good, because I like to think that I’m an incredibly conscientious passenger and for some reason only have a 4.7,” he told me. “But could they make this any harder to navigate to?”

On the opposite end of the spectrum, some of us simply cannot be bothered with these ratings.

"I just don't care if I have a high or low rating. I'm a perfectly normally behaved passenger but I don't understand why anyone would be bothered what the driver thinks of them," said TPG senior writer Benjamin Smithson. "I'm paying someone for a service. Imagine if you disembarked a plane and the crew held up score cards for each passenger?"

Related: Uber rolls out new airport services, including reserve pickup

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He makes a point, however, if your Uber rating is a point of pride, the company shares a few tips for getting five stars:

  1. "Pack it in, pack it out: Drivers shouldn’t have to clean up after you. Always make sure to take your trash and any other belongings with you. Don’t leave a mess behind.
  2. Buckle Up: Studies show that unbuckled passengers in the back seat can put the driver at greater risk of injury in a crash. So always remember to buckle up for your and the driver’s safety.
  3. Be ready: Remember that drivers’ time is valuable and they shouldn’t have to wait for you. A smooth pickup is better for everyone so be ready to go when the driver arrives.
  4. Treat everyone and everything with respect: As outlined in our Community Guidelines, we want riders and drivers to feel safe, respectful, and positive. Always treat your driver and their vehicle as you would want to be treated.
  5. Don’t slam the door! It is easy to accidentally slam a door if you aren’t thinking about it, and drivers have consistently cited door slams as a reason why they deduct stars."

TPG executive editor Scott Mayerowitz would also add a few reasons to that list, noting that "car seats are a big drag" and that "drivers hate you spending time to click in/out." Even so, Mayerowitz, an NYC resident and father, has 4.76 stars.

(Screenshot provided by Scott Mayerowitz/Uber)

Among U.S. riders, San Antonio riders boost the highest average ratings:

  1. San Antonio
  2. St. Louis
  3. Nashville
  4. Salt Lake City
  5. Kansas City
  6. Sacramento
  7. Tampa Bay
  8. Charlotte
  9. Las Vegas
  10. Portland

Perhaps unsurprisingly, New York City residents have the lowest average rider rating among the top 10:

  1. New York City
  2. Seattle
  3. Washington, DC
  4. Boston
  5. Minneapolis-St. Paul
  6. San Francisco
  7. Philadelphia
  8. Los Angeles
  9. Baltimore
  10. Chicago

Related: Unsung Heroes: An Uber driver talks how to get the VIP treatment and be a better traveler

Featured image by Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants

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TPG Editor‘s Rating
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.

  • Annual Fee

    $325

  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.