Boston’s Logan Airport begins transition to new centralized Uber and Lyft location

Nov 9, 2019

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Catching an Uber at LAX with its new pickup process is trying, but thankfully that does not seem to be the case at Logan Airport (BOS) in Boston. Last week, Logan began phasing in a centralized drop-off and pickup system for all ride-sharing services, such as Uber and Lyft. For the most part, the reports are largely positive.

Eventually, almost all pickups and drop-offs will be at a specific location within Central Parking which is, as one would guess, very central to all four terminals — A, B, C and E. There is no shuttle needed and there are covered walkways to get to and from the terminals.

Related: Planning a family trip to Boston

(Photo courtesy of Jennifer Yellin / Deals We Like.)

Pickup process at Logan

As of right now, only rides leaving the airport are affected by the ride-share changes. Regardless of the terminal in which you arrive, you need to go to the Central Parking garage to pick up your Uber or Lyft.

Previously, travelers had to wait outside. With the unpredictable Boston weather, especially in winter, staying inside can be a big win. The new waiting area at Central Parking is covered and will even be heated in the winter. Of course, Central Parking might be a longer walk, which can be problematic with many bags in hand and kids in tow. I personally would prefer a slightly longer walk with my kids versus listening to them complain about the cold.

Related: Best credit cards for Uber

Massport expects that passengers will experience shorter wait times. Based on conversations with travelers who have flown out of Logan this past week, that seems to be true. The only problem at the moment is that some Uber drivers who haven’t used the Central Parking pickup area are not sure where to go.

The other issue is that during peak times, there can be a backlog for the elevators to get to and from the pickup area. Stairs are an option, but that isn’t always feasible with luggage.

If the longer walk out to the pickup area is too much for you and your family, you can look into taking a taxi or a pre-arranged car service. Taxis and other hired-car services, such as Groundlink, are still allowed to pick up you at the curb beside Arrivals — there is no change there.

Nonetheless, an Uber or Lyft might be your most cost-effective option. When I priced out fares from the airport to my house in the suburbs west of Boston, an Uber was significantly less expensive at $48.37 than the yellow taxi estimate of $71.13 and GroundLink price of $79. (Although with the current GroundLink Amex Offer, you could save money if you are eligible).

There are plenty of signs and arrows to guide you to Central Parking. (Photo courtesy of Jennifer Yellin / Deals We Like.)

Drop-off process at Logan

For those taking an Uber or Lyft to Logan in the next few days, nothing has changed. drop-offs will take place at the Departures curb. The new process for drop-offs will begin to go into affect on Nov. 11 as a two-step rollout. On Nov. 11, travelers being dropped off between 4 a.m. and 10 a.m. will be dropped off at the Arrivals location (the lower-level terminal curb). At other times, drop-offs will still be at Departures.

Starting on Dec. 9, all drop-offs between 4 a.m. and 10 a.m. will still be at Arrivals, but at other times they will go to the Central Parking location. The only disadvantage of being dropped off at Arrivals is that you’ll have to take take a few extra steps (or an elevator) upstairs to the Departures area. 

Fortunately, if you are flying domestically and are dropped off at Central Parking, there will be Sky Cap service that can check your bags and not require you to lug them to the terminal.

(Image courtesy of Massport.com)

New fees and discounts

Taking an Uber or Lyft home from the Boston airport is about to get more expensive. On Dec, 9, 2019, you’ll be charged an additional $3.25 fee. On the flip side, if you share a ride with another passenger, you’ll actually receive a $1.50 discount.

Related: Best credit card to use for your Uber trip

ANKARA, TURKEY - AUGUST 31: Uber and Lyft application logos arae seen on a screen in Ankara, Turkey on August 31, 2018. (Photo by Ali Balikci/Anadolu Agency/Getty Images)
(Photo by Ali Balikci/Anadolu Agency/Getty Images.)

Bottom line

The new process for ride-hailing at Boston Logan seems to be working, other than congestion for elevators. However, it only applies to travelers being picked up at the new Central Parking location until Nov. 11. Since the new drop-off process does not go into affect until next week, we will not know if the changeover is a true success until then.

I appreciate waiting for an Uber or Lyft at Central Parking in an enclosed area. However, I’d prefer to be dropped off right at the curb when trying to catch a flight, especially if I am pressed for time. Based on your flight time, it might make sense to coordinate your Uber or Lyft to arrive at the airport in the morning and avoid the Central Parking location.

Featured photo courtesy of iStock/Getty Images.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
15.74%-24.74% Variable
Annual Fee
$250
Balance Transfer Fee
N/A
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.