Tip: Always Audit Your Loyalty Program Accounts
In this hobby, knowledge is power. This adage holds true for maximizing travel rewards credit cards and taking advantage of award chart sweet spots, but it also applies to managing your account balances as well. Recently, I was reminded of an important strategy for doing just that: Make sure to regularly audit your various loyalty program accounts to ensure that your points and miles are posting properly.
The issue began when I traveled to Europe in November 2017 with my wife and daughter, and we snagged a great deal on a one-way business class ticket on Air Europa from Miami (MIA) to Munich (MUC) via Madrid (MAD). Unfortunately, the airline's online check-in system wouldn't take our Delta SkyMiles numbers, and we were very rushed at the airport and thus forgot to add them before the flight. Knowing I could retroactively request credit, I enjoyed our trip and faxed in our boarding passes and flight confirmation email upon our return.
Within a few days, the miles posted to my account and my daughter's account, but I noticed something strange in my wife's account:
When I clicked on the Reason Code link, I was told the following:
This was simply not possible, as my wife doesn't even have a membership with any other Air Europa partner. After a few emails back-and-forth, despite Delta's system showing that it was credited to another program, the agent agreed to post the miles to my wife's SkyMiles account manually.
7,557 SkyMiles are worth $90.68 based on TPG's most recent valuations, so this wasn't an insignificant number of miles, but even if you're just talking about a few hundred miles, it's worth keeping an eye on your accounts to make sure things post as they're supposed to. For some suggestions on how to do this, see my post How Do You Keep Track of Your Points and Miles?
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| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
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- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
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- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
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- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.