Southwest Passenger on Severe Weather Flight: 'I Was Texting My Family Goodbye'
A rough storm turned a bumpy Southwest flight into a dangerous situation on Saturday afternoon.
Southwest Flight 3461 from Fort Lauderdale, Florida (FLL) to New Orleans (MSY) was forced to make an emergency landing in Panama City, Florida (ECP) after attempting to land at MSY in severe weather.
Meteorologists had been predicting severe weather on Saturday in New Orleans for days, but the Southwest pilot told passengers on the plane's PA system that he thought they could beat the storm and land before it was an issue, Lauren Bale, a passenger on the flight, told TPG. But as the Boeing 737-700 — registration N968WN — approached the New Orleans airport, severe weather rocked the plane.
"I wouldn't even describe it as turbulence," Bale said. "The plane was going everywhere. Up and down, going on the sides. People were screaming, people were crying, people were throwing up."
Bale said the flight attendants "seemed pretty stressed out" and were yelling instructions to the passengers over the PA system. "They were saying 'fasten your seatbelts as tightly as possible; if you don't then you're putting other passengers at risk,'" Bale recalled. "They were telling parents with babies to hold on to them as tightly as they could. I've never heard anything like that before."
In fact, the experience was so frightening Bale wanted to tell her family goodbye. "I bought the Southwest Wi-Fi so I could text my parents because I thought we were going to crash," she said.
Bale said that after a while, the plane began circling over a swampy area, and the pilot came on the loudspeaker and said it was too dangerous to try to land again in New Orleans, and they would be diverting to Panama City (ECP) to refuel.
The plane landed safely at ECP, and passengers were let off the aircraft while ground crew refueled it. Eventually, the aircraft took off for New Orleans (MSY) and landed safely.
Southwest emailed passengers an apology and a $250 voucher for their trouble. "I apologize for any discomfort you experienced earlier today when Flight #3461 encountered turbulence during the initial approach into New Orleans (MSY)," the email from Southwest's Proactive Customer Communications Representative Gary Reyes said. "Please know there is nothing we value more than the Safety and Security of our Passengers, and our Pilots are trained to navigate through a variety of weather related conditions."
Bale said she is still a bit shaken up. "I fly a lot, and this was the scariest thing I've experienced," she said.
TPG featured card
at Bilt's secure site
Terms & restrictions apply. See rates & fees.
| 1X | Choose to earn up to 1X points on rent and mortgage payments with no transaction fee |
| 2X | Earn 2X points + the option to earn 4% back in Bilt Cash on everyday purchases |
Pros
- Choice to earn up to 1 Bilt Point per dollar spent on rent and mortgage payments
- Elevated everyday earnings with both Bilt Points and the option to earn Bilt Cash
- $400 Bilt Travel Portal hotel credit per year (up to $200 biannually)
- $200 Bilt Cash annually
- Priority Pass membership
- No foreign transaction fees
Cons
- Moderate annual fee
- Designed primarily for members seeking a premium, all-in-one card
- Earn points on housing with no transaction fee
- Choose to earn 4% back in Bilt Cash on everyday spend. Use Bilt Cash to unlock point earnings on rent and mortgage payments with no transaction fee, up to 1X.
- 2X points on everyday spend
- $400 Bilt Travel Hotel credit. Applied twice a year, as $200 statement credits, for qualifying Bilt Travel Portal hotel bookings.
- $200 Bilt Cash (awarded annually). At the end of each calendar year, any Bilt Cash balance over $100 will expire.
- Welcome bonus (subject to approval): 50,000 Bilt Points + Gold Status after spending $4,000 on everyday purchases in the first 90 days + $300 of Bilt Cash.
- Priority Pass ($469/year value). See Guide to Benefits.
- Bilt Point redemptions include airlines, hotels, future rent and mortgage payments, Lyft rides, statement credits, student loan balances, a down payment on a home, and more.