What's going on at Solaz? Mystery surrounds one of Marriott's most aspirational resorts in Mexico
Solaz, a Luxury Collection Resort in Los Cabos, Mexico, has abruptly closed for an indefinite amount of time.
The resort is still a relatively new addition to the Marriott portfolio in the area and had become very popular with visitors, thanks to its high-end feel, multiple pools and variety of dining options on-site. The resort also is home to a timeshare section, which also closed without warning. This news was reported earlier this week by One Mile at a Time.
The closure has been confirmed by Marriott, which provided the following statement to OMAAT and later confirmed to TPG: "The hotel has been closed due to unanticipated work that needs to be done throughout the entire 30+ acre complex and to enable that work to efficiently proceed. Our guests have been relocated to other luxury hotels in the Marriott portfolio located in Los Cabos. As always, our number one priority and primary focus is our associates and guests. The Solaz is still part of our portfolio, but we are currently not taking reservations for future dates and are reaching out directly to guests with existing reservations to assist with rebooking."
Neither the hotel nor the timeshare portion is bookable on Marriott.com, with both turning up a "Sold out" result when searching for availability on any day through the end of the schedule.
The hotel's proprietary website also displays a banner message on the bottom of the page that reads: "The hotel is currently closed to address immediate and unanticipated infrastructure needs. Guests are being contacted directly to assist with rebooking existing reservations."
TPG spoke with Marriott to find out more, but there's not much concrete information at this point. A Marriott spokesperson did confirm the reason for the closure and that the hotel remains in the Marriott portfolio. However, the chain does not know when the hotel will reopen, as it is "still assessing the situation at the property and cannot comment on specifics or give a timeline."
Predictably, the sudden closure has led to confusion and disappointment among guests and timeshare owners alike. Marriott has reiterated that it's working with guests to find solutions for accommodation and "minimizing disruption."
TPG has received reports from several readers detailing different experiences. TPG reader Brian English wrote in to say he is "in the process of trying to figure out another accommodation with Marriott," though also noted the chain had not proactively reached out to him to notify him of the closure.
Another reader, Diana Amedy, who had booked two timeshare suites and seven hotel rooms for a group of friends, said she hadn't received any word from Marriott on the closure. She went on to say that she and others she knows "reached out to Marriott and the response was consistent across the board; it is business as usual and rooms can be booked."
Of course, the hotel can't figure out a solution to everyone's existing reservation at once, given there are likely hundreds over the next several months. It's likely they're moving chronologically, with those who have reservations in the coming days and weeks taking priority over those who have reservations several months down the line.
The Marriott spokesperson told TPG that "guests who are reaccommodated will either receive a refund in the difference of points, if [the] reservation is a redemption booking. If it is a regular booking, rates will be adjusted accordingly."
Hopefully, we'll learn more about the timeline of the closure in the coming weeks, but right now, it seems neither the hotel itself nor Marriott knows just how long the fixes will take. In the meantime, make sure you check in frequently on your reservation and perhaps rebook yourself at one of the other Marriott properties in the area -- such as the JW Marriott Los Cabos -- while you wait to be contacted by the hotel and Marriott to work out a solution.
This is a developing story, and we will update it when we learn more information.
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- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
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- Annual Fee is $325.
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Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
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You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
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Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.