Robots Fired From Japan Hotel for Not Being Human Enough
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
If you’re afraid that robots will soon take over the travel industry, fear not — that day has yet to come.
The Japanese hotel that made the Guinness Book of World Records for being the world’s first robot-staffed hotel when it opened in 2015 has just laid off about half of its 243 robots, according to The Verge.
Though robots are being deployed in hotels around the world to help with mindless tasks such as transporting luggage and delivering room service, it turns out they don’t always save humans time and effort. In the case of the Henn-na Hotel, in the Nagasaki Prefecture, the robots were actually creating more problems for the human staff to solve.
TPG points and miles writer, JT Genter, stayed at the Henn-na Hotel with his wife Katie in 2017, and described some of the robots’ shortcomings in his review, including the way the in-room robot “loved to randomly jump into our conversations.”
Those in-room robots (there was one for every room in the hotel) have since been axed. Though they were supposed to provide helpful information like Siri or Alexa, they didn’t have the answers to basic questions like when the theme park neighboring the hotel would open.
Worse yet, the concierge robot wasn’t able to help guests with questions about flight schedules and nearby attractions, prompting the hotel to replace it with a human.
Other robots that have been fired include two velociraptor robots that were supposed to ease the check-in process — but couldn’t actually scan guests’ passports — and two robot bellhops that often got stuck trying to bypass each other and failed entirely if it was raining or snowing. They were only able to reach 24 of the hotel’s 100 rooms, anyway.
“The robots at Henn-na Hotel were a bit of a disappointment. It felt gimmicky rather than legitimately robot-assisted, as it was sold. Multiple robots weren’t even working during our stay and others seemed to require more human interaction than one would hope from a robot hotel,” Genter said.
“Still, Katie and I are surprised that they’re ditching the robots, as that was the hotel’s main feature.”
The hotel reportedly decided not to replace the outdated and inefficient robots due to high costs. Perhaps the owners would do better to invest in basic amenities rather than robots that aren’t actually that helpful.
Featured photo by JT Genter.
Welcome to The Points Guy!
Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees