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Testing the World's Best Business-Class Seat — That Won't Arrive Until 2019

April 07, 2016
7 min read
Panasonic Waterfront Business Class Seat Featured
Testing the World's Best Business-Class Seat — That Won't Arrive Until 2019
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Panasonic demoed its incredible new business-class seat at the Aircraft Interiors Expo in Hamburg, Germany this week. Join TPG Editor-in-Chief Zach Honig for a test drive.

This week at the Aircraft Interiors Expo, Panasonic showed off its brand-new Waterfront business-class seat. (Don't ask me why it's called "Waterfront" ... the Panasonic reps I chatted with didn't have a clue.) Despite the (probably) silly name, Waterfront means business (class). It feels like it's pretty much ready to go, but Panasonic expects it to start flying in 2019, timed to coincide with the next-gen Boeing 777X launch.

If you know a lot about aviation seating, you've probably noted that Panasonic isn't a known player in that space. And you'd be right — this seat is a collaboration between Panasonic Avionics, B/E Aerospace, Formation Design Group and TEAGUE. Panasonic claims that it weighs 12% less than "existing business-class seats on the market," which means fuel savings for the airlines. Based on how polished the prototype on display was, I wouldn't expect too many changes (beyond airline customization). Let's take a look:

The seat on display at the show looks like it may be designed for the Starboard side of the plane. The seat number (4K) also implies a position at the right-hand window. Working with that assumption, the seat provides a fair amount of privacy, thanks to its aisle divider.

In this overhead view, you can get a good feel for the layout. The large display is the standout component, highlighted by a band of light, but the rest of the seat has a modern, elegant design as well.

Looking from the window side, it's clear that there's lots of storage available, which we'll dig into a bit more momentarily.

The seat isn't just labeled 4K — it actually has a 24-inch 4K display, so the content you'll be able to watch will be far sharper than anything on the market today. Given the expected 2019 launch, Panasonic hopes that another manufacturer doesn't beat it to the 4K punch. We'll have to wait and see.

The display is as gorgeous as you'd expect. Colors really pop and the detail is fantastic — these photos really don't do it justice.

I watched a scene shot at Angkor Wat in Siem Reap, and I felt like I was in a high-end section of the TV department at Best Buy — definitely not sitting in an airplane seat.

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But enough about the display resolution — this seat has a lot more going for it. Take, for example, the way you pair your smartphone with the IFE system just by holding it up to the screen. The phone recognizes light pulses from the display, and then connects via Bluetooth.

Since you're using your smartphone with the IFE (if you choose to do that), the device already knows who you are. That also means you can select a movie playlist in advance and store preferences like lighting settings and your seat position (in theory). Your picks remain in the app, so when you're ready for your next flight, the seat already knows how you like to have things set up.

Waterfront doesn't just have an ordinary pair of headphones (although it can if you prefer to use your own) — the bundled headset connects to the system via USB, which allows the IFE to pump out high-end digital audio, making everything sound much better during your flight.

And how is Waterfront as a seat? It's very comfortable, as you might expect. I didn't notice anything remarkably different than what I've found on, say, Qatar's A350, but you should be comfy enough during a long-haul trek.

Overall, the design is quite thoughtful. The tray table, for example, slides out from below the display. But it also doubles as a charging platform for your laptop, with a nifty cable system to keep your wires out of sight.

It's big enough for even the largest business-class dining spread, and you won't have any trouble using it to hold your laptop if you need to get a bit of work done.

There's also a dedicated water bottle holder, and a magazine compartment.

And a small drink table that a flight attendant can easy fold down to serve you a drink without interrupting your work (or 4K viewing) space.

The basics are here as well, such as a flip-down reading light.

You also have hardware seat controls, which you may find easier to use than a smartphone when making quick adjustments. And the main storage compartment has a universal power port, USB, an HDMI input and even integrated wireless charging (your phone will need to be compatible as well, but, well, #2019).

There's also a wired remote, but it's pretty dinky. You'll only want to use this as a last resort.

Fortunately, there's a more sophisticated Plan B. If you don't want to use your own smartphone (perhaps you forgot to download the airline's app), there's a dedicated tablet that pops out from the seat. It duplicated the functionality of the companion app.

The app is surprisingly powerful, offering granular control of nearly every aspect of the seat and IFE. You can even select the color of the accent lights — not only for the seat as a whole, but down to each zone. For example, if you want the water bottle to glow red and the magazine pocket to be blue (or any of 16 million colors), that's totally doable. You can adjust the brightness of each accent light as well.

You can also toggle a Do Not Disturb sign, and you can set a time that you'd like the crew to wake you up.

As you approach your destination, the system will activate an "arrival mode." When that pops up, you'll receive gate and baggage claim info, along with a reminder to check for any items you may be about to leave behind. The main storage compartment also has a sensor that'll trigger an on-screen alert if you've left anything in there.

There's also a camera! Images immediately appear on your connected smartphone. So you can leave that selfie stick at home...

Overall, Panasonic's Waterfront seat is a huge step up from anything currently available. While you might find a bit more space with some other business-class seats, such as Singapore's offering, nothing comes close to Waterfront from a tech perspective.

For a more detailed look, be sure to take a look at the video demo up top.

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  • Packed with credits foodies will enjoy
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Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
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  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.