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Overcrowded Centurion Lounges Restrict Access, Overall Entrance Policies Unchanged

May 29, 2018
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3 min read
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Overcrowded Centurion Lounges Restrict Access, Overall Entrance Policies Unchanged
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This past week, a number of travelers with the Platinum Card® from American Express found themselves unable to enter the Centurion Lounges in Seattle (SEA) and Miami (MIA) airports... until two hours before their flight departure time, that is.

We reached out to American Express for clarification, curious to know if the situation was temporary/location-specific case, or if Amex had made additional changes to Centurion lounge access rules, as with last fall's new policy limiting access to holders of the Amex Platinum, and the personal and business Centurion cards.

Image courtesy of Rohit Joy via Facebook.

"There is no new rule or policy that restricts time within the lounge," said Charlotte Fuller, VP of Corporate Affairs. "Occasionally, we have to limit access and waitlist people when we hit capacity, but there are no changes to our terms and conditions. In Seattle, we reached capacity over the holiday weekend, and in Miami, we also reached capacity due to the tropical storm."

Although the restricted access undoubtedly was an inconvenience for travelers this past weekend, it's nice to know that the situation is not the result of a system-wide policy change. And the TPG team has noticed some crowding issues first-hand: TPG himself flew into Miami this week and found the lounge to be a bit of a "zoo," while another TPG staffer reported that the Miami Centurion Lounge was "pretty packed" on a Tuesday at 11am: "It took more than five minutes to even get through the queue of people waiting at the bar to get a drink."

Yet in Seattle, traveler Rohit J. reported that the Centurion Lounge looked, well, anything but crowded. But it's hard to say based on this photo alone whether the two-hour policy was overkill, or whether it was simply preempting inevitable crowding due to holiday travel.

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"Notice how uncrowded the lounge looks, particularly at the end of a holiday weekend. Perhaps this policy works," said Amex Centurion Lounge guest Rohit J.

Again, the cards that come with Centurion Lounge access are the Amex Platinum, the Business Platinum Card® from American Express, and the personal and business Centurion cards. Each allow cardholders to bring up to two guests into any Centurion Lounge, with the ability to bring in additional guests for $50 each.

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Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants

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TPG Editor‘s Rating
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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.

  • Annual Fee

    $325

  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.