Marriott has second massive data breach in 2 years; over 5 million guests compromised
On Tuesday, March 31, Marriott International disclosed that it suffered a data breach that likely affected more than 5 million guests.
According to a press release from Marriott, the breach began in mid-January 2020 and was discovered at the end of February 2020. Per the results of the company's investigation, compromised data includes contact details (name, phone number, email address, mailing address); loyalty account information (passwords were not affected); additional personal details (birth date, gender, company); partnerships and affiliations (linked airline accounts and frequent flyer numbers) and preferences (language and room preferences).
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
Marriott says that Bonvoy passwords, credit cards, driver's license/national identification numbers, credit cards and passport information were not affected in this latest breach.
The chain sent emails to all involved parties, though if you want to check for yourself, you can do so through a portal that Marriott has set up. It will let you know if your data was involved in the breach and, if so, what specifically was affected.
If you were affected by this latest breach, you'll notice that you'll be required to change your Bonvoy account password upon logging in, and you'll be asked to set up two-factor authentication to add a layer of security to your account. Marriott says that it's working with the appropriate authorities regarding this situation.
How to protect yourself from a data breach
With incidences of cybercrime continuing to rise, it's hard to stay ahead of the curve when it comes to your online information. However, there are some steps you can take to better safeguard your data.
Use identity-protection programs
For those who are affected by this incident, Marriott is offering one year of a complimentary information-monitoring service through IdentityWorks via Experian. U.S. residents can enroll here and those who live outside the U.S. and in participating countries enroll here.
There are other services on the market, like CompleteID (also offered through Experian) and LifeLock, that are available to all consumers and start at $9.99 per month, a small price to pay for data security.
Change your passwords
This always seems like a no-brainer, but this is one of the best ways to keep your information safe. In today's world, there are an endless number of passwords to keep track of, so we recommend using a password manager like 1Password to keep it all straight for you. 1Password charges roughly $5 per month, and you can store and protect all the passwords for your entire family. It also works with biometric features on the Apple platform like TouchID and FaceID, adding another level of security for your passwords. Hackers are less likely to be able to figure out a unique, 25-character password with letters, numbers and symbols.
For another layer of security, enable two-factor authentication on all accounts that offer it.
Regularly check your accounts
It's important to check your balances once a month (at the very least) to make sure you don't see any fraudulent activity. A service like Award Wallet can also help track your balances for free.
Bottom line
This Marriott data breach marks the second in as many years for the world's largest hotel chain. While this recent breach isn't nearly as widespread or devastating as the last one that affected Marriott in 2018, it's concerning that breaches that affect millions of guests continue to happen with some degree of frequency.
Perhaps we'll crack the code on data security in the future but for now, it's important to remain vigilant with your online data while cybercriminals still have the upper hand.
TPG featured card
at Bilt's secure site
Terms & restrictions apply. See rates & fees.
| 1X | Earn up to 1X points on rent and mortgage payments with no transaction fee |
| 2X | Earn 2X points + 4% back in Bilt Cash on everyday purchases |
Pros
- Unlimited up to 1 Bilt Point per dollar spent on rent and mortgage payments
- Elevated everyday earnings with both Bilt Points and Bilt Cash
- $400 Bilt Travel Portal hotel credit per year (up to $200 biannually)
- $200 Bilt Cash annually
- Priority Pass membership
- No foreign transaction fees
Cons
- Moderate annual fee
- Housing payments may include transaction fees, depending on the payment method
- Designed primarily for members seeking a premium, all-in-one card
- Earn points on housing with no transaction fee
- Choose to earn 4% back in Bilt Cash on everyday spend. Use Bilt Cash to unlock point earnings on rent and mortgage payments with no transaction fee, up to 1X.
- 2X points on everyday spend
- $400 Bilt Travel Hotel credit. Applied twice a year, as $200 statement credits, for qualifying Bilt Travel Portal hotel bookings.
- $200 Bilt Cash (awarded annually). At the end of each calendar year, any Bilt Cash balance over $100 will expire.
- Welcome bonus (subject to approval): 50,000 Bilt Points + Gold Status after spending $4,000 on everyday purchases in the first 3 months + $300 of Bilt Cash.
- Priority Pass ($469/year value). See Guide to Benefits.
- Bilt Point redemptions include airlines, hotels, future rent and mortgage payments, Lyft rides, statement credits, student loan balances, a down payment on a home, and more.


