Lose something at LAX? There’s a new and improved solution for that.
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Was that you who left a stuffed unicorn, a chain saw, surfboard or a large-screen TV at Los Angeles International Airport?
If so, the Lost and Found Office at the nation’s second-busiest airport has a new way to reunite you with your stuff.
The same goes for the 5,000 to 7,000 laptops, tablets, belts, wallets and other left-behind items that get turned over to the Los Angeles Airport Police Department each month and put in a warehouse that holds up to 30,000 other lost items on any given day.
On National Lost and Found Day (celebrated this year on Friday, December 13), LAX announced that after months of beta testing it has formally adopted a new online reunification system for items lost at the airport.
The system can be accessed via the FlyLAX.com website and allows anyone to file claims and search through select photos and descriptions of items recovered at the airport.
When we looked, the database had photos of close to 1,600 unclaimed items, including suitcases, wallets, purses, computers, Kindles, smartphones, strollers, stuffed animals and a variety of miscellaneous items.
Owners of lost items at LAX are asked to file claims online by listing as much identifying information as they can, such the date they lost the item, the location where they think they left the item and any unique characteristics of the item that might help police and claims processors confirm ownership.
With claims filed in the new system, LAX officials say processors can better and more quickly verify claims against found items, make matches, contact owners and provide instructions for pickup or provide options for shipping items.
“LAX is increasingly investing in technology and new innovations to help improve the overall guest experience,” said Barbara Yamamoto, Director of Guest Experience and Innovation, Los Angeles World Airports in a statement. “Lost and Found is another touchpoint where we can utilize technology to help people reunite with a beloved stuffed animal, computer and more.”
Bonus chance to get your stuff back
The LAX Lost and Found system offers travelers a bonus chance of getting lost stuff back.
At most airports, travelers must contact the Transportation Security Administration (TSA) to try to retrieve items they believe they’ve left behind at screening checkpoints.
But LAX has partnered with TSA to collect items left at checkpoints and include those items in the Lost and Found database, which helps simplify the process.
Items left onboard aircraft, in U.S. Customs and Border Protection areas, and rental car facilities are still the responsibility of those organizations.
“Airports are dynamic environments and people are often in a rush or simply forgot to take an item from a security checkpoint, gate area or restaurant,” said Los Angeles Airport Police Capt. Michael Scolaro, who heads the LAX Lost and Found office. “We do everything we can to help get lost items back to their owners, and the addition of an online LAX Lost and Found will help streamline the process for our guests and claims processors alike.”
What happens to lost items at LAX that are aren’t claimed?
LAX says recovered items are kept for at least 90 days before being sent to the City of Los Angeles’ auction site for unclaimed property, the Salvation Army or Goodwill.
Lose something at another airport?
Like LAX, each airport has a section on its website or app with instructions on how to contact the Lost and Found office and file a claim.
Each airline also posts information about what to do if you leave something behind on an airplane. But unfortunately, the well-trained dog featured in this KLM video from 2014 only had imaginary skills at reuniting travelers with lost items.
Welcome to The Points Guy!
Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new card in your first three months of card membership. Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new Card in your first 3 months.
- Plus, earn up to $100 back in statement credits for eligible purchases at US restaurants with your card within the first 3 months of membership.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees