JetBlue expands redemptions for travel-booking platform — and gives it a new name
JetBlue is renaming its travel platform that allows customers to book and then earn points on travel beyond flights — whether they're renting a car, staying in a hotel or booking an activity.
The New York-based carrier on Tuesday announced the launch of TrueBlue Travel, the airline's non-air, travel-booking arm.
Let's say you're traveling to the beach and want to make a reservation for a car rental or a beach house. This platform will allow you to do it.
And, one of the biggest pieces of news: JetBlue revealed that members of its TrueBlue loyalty program will now be able to redeem their points on a much larger portion of those reservations.
Here's what to know about TrueBlue Travel, what's changing and what it means for travelers.
What is TrueBlue Travel?
TrueBlue Travel is JetBlue's rebranded travel booking platform that allows customers to make different types of travel reservations, including:
- Hotel stays
- Car rentals
- Vacation rentals
- Activities
- Purchasing luggage
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On some trips, vacation packages like these can be a way to save on each element of the trip while still taking advantage of elite status benefits and earning airline points.
JetBlue is also quick to note its platform offers 24-hour human assistance when problems arise, something some third-party travel sites lack and have previously received criticism over.
Earning points on TrueBlue Travel bookings
If you're a TrueBlue member and log in with your account, you'll be able to earn points and Tiles toward JetBlue Mosaic elite status through these bookings.
If you're a TrueBlue member and log in with your account, you'll earn points and Tiles toward Mosaic status when booking through TrueBlue Travel:
- 1 point per dollar spent on hotels, rental cars, activities, and travel bags
- 1 Tile for every $100 spent on eligible purchases
You'd earn even more points if you paid for your trip with a JetBlue credit card.
Plus, for a limited time, customers who book travel packages between Aug. 5 and 8 can earn 2 Tiles (instead of 1) per $100 spent on car and hotel reservations booked through the platform. Travel must be completed by Nov. 30.
Read more: JetBlue partners with Vrbo, allowing TrueBlue earnings on home rentals
New: Redemptions
Going forward, TrueBlue members can now redeem their points on a wider array of bookings, too.
Previously, TrueBlue members could redeem their points on combined flight-and-hotel packages through JetBlue Vacations.
Now, members will be able to redeem JetBlue points on:
- Standalone hotel stays
- Standalone car rentals
Keep in mind, you can transfer points to JetBlue from several major credit card rewards programs.
What's happening to Paisly?
If you're a frequent JetBlue flyer, this may sound pretty similar to the services the airline has previously offered through its Paisly platform ... and for good reason. This is more of a rebrand than an entirely new site.
Paisly, a Florida-based, wholly owned subsidiary of JetBlue, is technically the tech that powers the airline's booking platform — the white-label engine behind it, if you will.
And recently, JetBlue announced that United Airlines will adopt Paisly as the provider of its booking platform as part of the same deal that led to the "Blue Sky" partnership between the two airlines.
My take: Why I'm excited about United and JetBlue's new partnership, and where there's room to grow
Going forward, JetBlue will refer to its booking platform as "TrueBlue Travel, powered by Paisly."
Bottom line
JetBlue sees the growth of Paisly and the rebranding of its vacations platform as the latest step in its "JetForward" plan to return the company to profitability for the first time since 2019 — the same overarching plan that will soon usher in airport lounges and domestic first-class seats.
"By expanding how and where members can redeem points through TrueBlue Travel, and delivering that experience through Paisly, our in-house travel services company, we're bringing more flexibility and value to the program," Edward Pouthier, JetBlue's vice president of loyalty and personalization, said in a statement announcing the news.
Related reading:
- TPG's 2025 travel trends report
- Key travel tips you need to know — whether you're a first-time or frequent traveler
- Best travel credit cards
- Where to go in 2025: The 29 best places to travel
- 6 real-life strategies you can use when your flight is canceled or delayed
- 8 of the best credit cards for general travel purchases
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- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
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- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month