JetBlue suffers major NYC disruption following weekend snow storm
It was a snowy weekend for much of the Northeast, but once the blizzard ended, JetBlue‘s operation had a tough time digging out.
The New York-based carrier suffered a big disruption in its New York-JFK hub on Sunday as airlines worked to recover from the storm. As the afternoon progressed, the airline had a big backup of arriving flights that didn’t have available gates or traffic marshallers to escort the planes into their parking positions.
Checked bag delivery was delayed as well, with some flyers waiting over an hour for their bags. That’s in addition to the three (or more) hours that some planes waited for a gate.
As the situation at JFK got worse, the airline started diverting some of its arrivals to the nearby Newark Airport (EWR) in New Jersey. Aviation observer Jason Rabinowitz noted on Twitter that some of these diversions were even happening after the planes were on the final approach for JFK.
“The company wants us to divert to Newark, so we are going to discontinue this approach," the pilot of JetBlue Flight 954 said to a JFK air traffic controller on Sunday, after the plane was already cleared to land on Runway 31R.
The news wasn't much better for departing passengers, who were left waiting for inbound planes and crews.
The Sunday disruptions followed a major snowstorm on Saturday, with over 12 inches of accumulation being reported at JFK.
The airline scrapped almost all of its New York and Boston flights on Saturday, and the irregular operations piled up on Sunday, too.
JetBlue canceled and delayed the most flights of any U.S. airline on Sunday, FlightAware data shows. Nearly 30% of all JetBlue flights were canceled, and 46% of the airline's schedule was delayed on Sunday. (Two of the airline's primary hubs are in the Northeast, so it's understandable that the storm had an outsized impact on JetBlue's operation.)
But it wasn't just JetBlue that suffered on Sunday — the other airlines operating out of JFK's Terminal 5 were also impacted. Adam Macht, a passenger on TAP Air Portugal Flight 209 who runs a popular Instagram account @adamtheflyer, told TPG that his flight from Lisbon arrived early in JFK, but that it waited over an hour for a gate in Terminal 5.
For its part, JetBlue is characterizing the disruptions as the "normal" course of action following a large snowstorm.
After this weekend’s heavy snow and freezing temperatures in the northeast, we are focused on safely resuming our flight schedule. We have made good progress in ramping up operations in Boston, LaGuardia and Newark. At JFK, we started operations on Saturday as planned but faced a number of conditions that have slowed the operation down. We have combined some flights today to ease those constraints and are working to rebook customers. It normally takes a few days to fully recover when a storm of this size significantly impacts our two largest markets of New York and Boston, and our first priority continues to be restarting safely. We apologize to our customers for the inconvenience and we are working to get them on their way as quickly as possible.
Personally, I experienced some major JetBlue disruptions this weekend. I was returning on Sunday from South Florida, and after my original flight to LaGuardia (LGA) was canceled, I managed to get rebooked on a flight to JFK.
The plane was delayed by over four hours due to staffing-related issues, according to customer service representatives on the ground and data found on ExpertFlyer, an issue we've seen in recent months across the industry.
However, once we landed at JFK, we stopped short of JetBlue's Terminal 5 hub, and the captain announced that we’d be waiting for a gate for a yet undetermined amount of time. I pulled up flight tracking app Flightradar24, only to see that seven other planes were also waiting for a gate.
We were ultimately assigned a gate over an hour after landing. As we pulled into Gate 16, we were greeted with more unfortunate news — the pilot announced that due to short staffing, there weren’t enough marshallers to guide our aircraft to its final parking position.
The marshallers finally showed up after another 30 minutes, and the passengers onboard Flight 2592 erupted in loud clapping when the boarding door was finally opened.
Unfortunately, the celebrations were likely a bit premature for many passengers. As we exited the terminal, we found another long line of frustrated travelers who were waiting for over an hour for their checked bags.
The level of frustration was palpable in the baggage claim area. Some people were sitting on their carry-on bags, while others had pulled out their laptops and iPads to stream the latest show or catch the end of the NFL playoffs.
Thankfully, I wasn't traveling with a checked bag, but for those who were, JetBlue's Terminal 5 probably started feeling like their new home.
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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
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- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
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- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
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- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
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Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.