Put down the phone: You can now chat with JetBlue for assistance
You can now forget JetBlue's hold music. Starting today, users of JetBlue's iOS app can now chat with the airline instead of picking up the phone.
JetBlue quietly released Version 4.10 of the airline's app to the iOS App Store. As part of the release notes, JetBlue notes that "JetBlue is available on chat! You can now connect with a JetBlue crewmember through our in-app chat for assistance—tap 'More', then 'Help' to get started."
When I saw the news, I immediately updated my JetBlue app and took the feature for a spin. It took a bit of digging to find the chat functionality, but once at the Help page, the top option is now "Chat with us." I needed to enable push notifications for chat messages, but once complete, I was chatting with the airline.
Android phone users don't (yet) get the same love from JetBlue. An airline spokesperson confirmed that the in-app chat functionality is coming to Android in early November. In the meantime, Android users are instructed to text JetBlue.
When starting a chat, there's an automated message asking what you need help with and will connect you with a crewmember. After writing that I needed help with canceling a flight, I was instantly connected with an agent and within minutes had my reservation canceled.
I was quite impressed with the feature, especially the speed of the response. I can imagine that this will be useful in situations when you don't have time to get on the phone. This could also be a great alternative to waiting on hold during times of severe weather. (And if you need help getting in touch with other airlines, we've got a guide for that).
The one missing feature that I'd like to see is a status bar telling me how many customers are waiting for a chat agent. Otherwise, I thought the execution was great -- I got push notifications when the agent responded to my message and the chat history saved when leaving the app. Note that when using the chat functionality you can't complete transactions that require payment details.
It's great when airlines innovate in customer-friendly ways, so I'm hopeful that other airlines will take note and consider adding a similar feature. In the meantime, put down your AirPods, forget 1-800-JETBLUE and update the JetBlue app. There's a chat representative waiting to help you.
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Intro offer
Annual Fee
Recommended Credit
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The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
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- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
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- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
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- This is a pay-in-full card, so your balance is due in full every month
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Rewards Rate
| 2X miles | 2 miles per dollar on every purchase |
| 5X miles | 5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel |
| 10X miles | 10 miles per dollar on hotels and rental cars booked through Capital One Business Travel |
Intro Offer
Earn 200K miles when you spend $30K in the first 3 months, and an additional 200K miles when you spend $150K in the first 6 monthsLIMITED-TIME OFFER: Earn up to 400K bonus milesAnnual Fee
$395Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.740-850Excellent
Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
- The Capital One Venture X business card has a very lucrative welcome offer.
- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month
- Top rated mobile app