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IHG dropped more hotels than it opened in the first quarter

May 09, 2021
2 min read
IHG dropped more hotels than it opened in the first quarter
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IHG is serious about closing hotels that don't fit its brand standards.

In its first-quarter earnings report, the major hotel chain announced that it removed roughly 9,500 hotel rooms from its management, representing a total of nearly 61 hotels.

Half of the closures — 31 hotels — were at Holiday Inn or Crowne Plaza properties in the Americas and Europe, the Middle East and Africa.

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In total, the Denham, U.K.-based chain closed more hotels than it opened in the first quarter. IHG welcomed 56 hotels with a total of 7,300 rooms to its portfolio from January to March of this year.

Paul Edgecliffe-Johnson, chief financial officer and group head of strategy for IHG, cited the chain's "focus on quality and consistency" as the reason for these removals. IHG didn't list the individual hotels that were booted from the chain in its financial disclosures.

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(Photo courtesy of the Crowne Plaza London – Kings Cross)

Later in the call, Edgecliffe-Johnson expounded on the removals, noting that "this is the right time for us to have the conversations with the owners. Guest expectations have changed. And so while over some years, we have been working with the owners to take out the hotels in the system that haven't met our vision for the brand as they move forward and not fulfilling on guest expectations, we're having to have conversations with owners around the future of their properties with us."

Related: How to pick the right hotel chain for you

Hotel chains have standards for individual brands that must be followed by ownership — or risk getting booted from management. By eliminating the bad apples, IHG is working towards elevating the perception of its individual brands, like Holiday Inn and Crowne Plaza.

Featured image by Photo of Holiday Inn: North Phoenix courtesy of IHG.
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

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  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
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  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
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  • Choose the color that suits your style. Gold or Rose Gold.
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  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees