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Broadway blues: 2 of the 8 shows I booked this year have already been canceled

Jan. 12, 2022
6 min read
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I have tickets for eight Broadway shows this year. Yes, eight. And it's only January. Unfortunately, I won't be seeing them all, thanks to omicron-related cancellations.

Broadway reopened in September, but I wasn't quite ready to get back to it. Finally, in December, after nearly 24 months of musical withdrawal, I took full advantage of Black Friday and Cyber Monday sales, making plans to see shows every weekend for the first three weeks of the year and adding performances to my calendar well into April.

(Photo courtesy of @doubtfirebway via Instagram)

After booking, my friends and I chattered incessantly about how excited we were. Then, the news came: "Jagged Little Pill," which had its final performance on Dec. 17, 2021, was closing permanently. Just a week later, I learned "Mrs. Doubtfire" — for which I also had tickets last year — was going on a temporary hiatus due to illness within the cast.

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Here, I'll recap which shows have shut down (either temporarily or permanently), what the requirements are for attending performances in the near future (there are some changes for kids) and what my recent experience was like.

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Canceled and postponed Broadway shows

(Photo courtesy of TodayTix via email)

The following shows have been affected:

  • "Jagged Little Pill" (permanently canceled)
  • "Waitress" (permanently canceled)
  • "Thoughts of a Colored Man" (permanently canceled)
  • "Mrs. Doubtfire" (resumes March 14)

Other productions — including "Little Shop of Horrors," "The Music Man," "The Lion King," "Aladdin," "Harry Potter and the Cursed Child," "Dear Evan Hansen," "Hadestown," "Six" and "Come From Away," which recently did a show with a full standby cast — also have had to cancel a performance or two due to breakthrough cases.

What to do if you have tickets to a canceled show

Check reliable sites like Broadway.org, Playbill.com and Broadwayleague.com for updates. Also check your email frequently. If your show has been canceled, you will likely receive notification from the entity where you purchased your tickets, along with information about rescheduling your show for another date or requesting a refund, if applicable.

If you know your show has been canceled, but you haven't received communication from your booking outlet, contact customer service to inquire.

I booked my tickets through the TodayTix app, and the funds were automatically processed in the form of a TodayTix credit that I can use to rebook for a later date or to buy tickets to other shows.

Currently, most ticket sellers are offering flexible cancellations as part of Broadway's "Book With Confidence" initiative. For example, Telecharge is allowing patrons with tickets for performances through April 30, 2022, to request refunds or transfer their performance dates up to 48 hours prior to showtime. Similarly, Broadway Inbound, which specializes in group ticket sales, offers exchange and refund options for individuals up to two hours prior to curtain and up to 24 hours prior for groups. (Check with your ticket seller for its specific policies.)

New COVID-19 requirements you should know about

An usher reminds theatergoers to "Mask up!" during a performance of "The Book of Mormon" (Photo by Ashley Kosciolek/The Points Guy)

As has been the case since performances resumed last year, everyone must be masked for the entire performance, regardless of age, and all adults and children 12 and older must show proof of full vaccination in order to enter the theater.

A new rule handed down in early December also requires 5- to 11-year-olds to show proof of at least one dose of an approved vaccine. According to a Monday statement from the Broadway League, all 41 Broadway theaters in New York will require full vaccination for this age group by Jan. 29, 2022, and all mask and vaccination requirements will remain in place through at least April 30, 2022.

Related: What it's like to see a Broadway show with kids during COVID-19

My experience during omicron

(Photo by Ashley Kosciolek/The Points Guy)

Of the shows I've booked, 25% have now been canceled or postponed on the dates I was supposed to attend. Another three shows for which I have tickets have had to cancel a performance or two (thankfully, not ones I was scheduled to see). It would be easy to sulk, but as they say, the show must go on. And go on it did when I saw my first performance since February 2020 on Saturday.

Vaccine cards emerged from pockets and purses at the entrance to the Eugene O'Neill Theatre, where a small group of theatergoers gathered to see "Book of Mormon."

I beamed as I showed my proof of inoculation to the gentleman working the door, but he couldn't see just how happy I was to be back because my face was covered by my mask. It's amazing how much has changed in just a couple of years.

(Photo by Ashley Kosciolek/The Points Guy)

Evidence of the "new normal" was everywhere — ushers held giant signs to remind us to "Mask up!" and workers stood at the entrances to the theater's bars to let us know that they were closed. (The bars originally reopened in fall when performances restarted, but they later closed again due to surging omicron cases, according to one of the workers.)

Some things never change, though. The line for the women's restroom spanned two flights of stairs at intermission, and the show ended with a standing ovation. (I saw "Book of Mormon" for the first time 10 years ago, and it's just as funny and irreverent now as it was then.)

During the final rounds of thunderous applause, I gazed up at the beautifully ornate theater ceiling and realized how lucky I was to be there — even with a mask on.

Featured image by "The Book of Mormon" at the Eugene O'Neill Theatre in New York City (Photo by Ashley Kosciolek/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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