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Hyatt rolling out updates to its check-in experience, including upgrade status

Feb. 01, 2020
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2 min read
Park Hyatt St. Kitts
Hyatt rolling out updates to its check-in experience, including upgrade status
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You may have noticed that World of Hyatt's mobile app has gotten a little more functional in recent days.

TPG readers shared that the World of Hyatt app is showing them confirmed room upgrades before their stays. We reached out to Hyatt that shared the news that it is currently in the process of rolling out a pilot program for an updated digital check-in experience.

For now, the chain is testing it at only 34 properties, which include the likes of the Grand Hyatt San Francisco, Andaz New York, Hyatt Regency Chicago, Grand Hyatt Baha Mar, Park Hyatt Tokyo and Andaz Shanghai. More properties are slated to begin participating in the coming months.

The most exciting part of this development is that both Hyatt.com and the mobile app will show you upgraded rooms -- whether you've applied a Globalist Suite Upgrade or if your elite status with the chain led the individual hotel to upgrade you. According to Hyatt, it will also give you the "flexibility to select the room best suited for [your] needs."

In the past, Globalists with Globalist Suite Upgrades could confirm their room type in advance -- but only over the phone. And, if you received a complimentary upgrade due to your status, it'd be a mystery until you showed up at the hotel to check-in.

Readers in the TPG Lounge, as well as travelers posting on Flyertalk, have reported that they've seen an upgraded room type reflected both on Hyatt's website and in the app before stays when viewing the reservation details.

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Since the new check-in experience is only being rolled out at a select number of properties to start, if a property that you're booked at isn't participating yet, you won't notice any changes. TPG travel analyst Zach Griff has a four-night stay booked at the Park Hyatt St. Kitts in March. He booked with points and applied a Globalist Suite Upgrade, but his reservation doesn't reflect the upgraded room type.

This development is welcome news for World of Hyatt members, who for a long time have lacked in-app and online functionality that Hyatt's competitors have offered their members.

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  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.