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Hyatt is selectively extending suite upgrade and free night certificates

Dec. 24, 2021
5 min read
Hyatt is selectively extending suite upgrade and free night certificates
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Editor’s note: This post has been updated with new information.


It looks like Santa is granting some wishes for some World of Hyatt members.

The Chicago-based hotel chain is selectively extending the validity of expiring free night and upgrades awards, as first reported by Traveling Well for Less.

Top-tier Globalist members — those that earn 60 or more elite-qualifying nights each year — can reach out to their dedicated concierge agent to ask for an extension of suite upgrade awards and free night certificates that are set to expire on Dec. 31., according to the report. The concierge can also assist with reservations and account inquiries, among other things.

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The “My Hyatt Concierge” team is empowered to extend suite upgrades and free night awards by six months.

If you have expiring club lounge access awards, those can be converted into a lump sum of points (either 500 or 3,000) only after these awards expire, according to the report.

TPG reached out to Hyatt for more information about the reported extensions and received the following statement from a spokesperson.

At this time, we do not have plans to remove expiration dates from awards, and true to understanding and care, we will continue to listen to member feedback to evaluate ways to flex the program. World of Hyatt has a history of providing flexibility for members who have experienced hardships, and we will continue to extend care for members as global recovery evolves.

Related: How and when to use Hyatt upgrade certificates

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No extension for non-Globalist members

While Hyatt is being generous to its top-tier members, it doesn’t appear that the same flexibility is being extended to its other loyal travelers.

But all hope is not lost. If you have an expiring award but don’t have a dedicated concierge, you may have success getting an extension by reaching out to the chain on social media or via the in-app chat feature.

For example, TPG's Summer Hull is a 50-night Globalist member without access to a dedicated concierge. She has several awards expiring on Dec. 31, 2021, so she called Hyatt. When she called, a Hyatt agent said she'd get a minimum of 500 points per expired Club Access award and 10,000 per expired reward night. However, the agent said she'd need to call in again after the awards expire.

A suite at Hyatt's Ventana Big Sur (Photo by Zach Griff/The Points Guy)

As a Hyatt Globalist myself, I'm sitting on a handful of Hyatt free night and club access awards that are due to expire in seven days. Earlier this week, I reached out to my dedicated concierge agent, who told me that World of Hyatt wasn't doing any extensions on awards expiring on Dec. 31 because they were previously extended in 2020.

My agent recommended that I either gift my awards to family or friends staying with the chain in the next few days or reach out again in the new year to see if there's anything that could be done.

After speaking to other TPG reporters who had success getting their awards extended, I reached out again to Hyatt's chat team, who shared some positive news with me.

I see you have 4 Club Access Awards in which we can offer 3k points as a courtesy. Otherwise, we can offer 10k points for your 1-4 awards and 20k for your 1-7 award expiring on December 31st. Would you like to go ahead with that?

During the height of the pandemic last year, the chain was one of the first to extend expiring certificates and upgrade awards, but it hasn’t (officially) processed any additional extensions outside of asking a dedicated concierge.

While the chain is now making exceptions on a case-by-case basis, many TPG readers and loyal Hyatt members have reached out to express their frustration with the program’s seemingly stingy extension policy.

Of course, travel rebounded somewhat in 2021 (relative to 2020), but Hyatt‘s competitors have nonetheless been more generous in recent months.

Miraval Berkshires (Photo by Zach Griff/The Points Guy)

Both Marriott Bonvoy and Hilton Honors have extended all current free night awards through June 2022, while IHG Rewards is giving members until Dec. 31, 2022, to use awards earned in 2021.

With the spread of the omicron variant, most of my friends have canceled or significantly scaled back their holiday plans, so I'll definitely exchange my awards for points to use at a later date.

If you're in the same boat, it can't hurt to reach out to Hyatt. Perhaps Santa will still be around granting some wishes.

Featured image by (Photo by Zach Griff/The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Best for the well-traveled foodie
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S.
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  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

Pros

  • 4x on dining at restaurants and U.S. supermarkets (on the first $25,000 in purchases per calendar year; then 1x)
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Cons

  • Weak on travel outside of flights and everyday spending bonus categories
  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber/food credits
  • Few travel perks and protections
  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
  • $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Enrollment required.
  • Choose the color that suits your style. Gold or Rose Gold.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees