You’ll now have more time to use Gogo Wi-Fi on many flights
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
While Gogo’s satellite-based 2Ku service offers gate-to-gate connectivity — on some airlines, customers can use Wi-Fi to browse the web from the moment they board the plane — the company’s older ATG (Air-to-Ground) service connects to special cellular towers on the ground, that communicate with antennas on the belly of the plane.
For more travel tips and news, sign up for our daily newsletter
Unfortunately, due to the antenna position, it’s simply impossible for ATG-4 aircraft to get a connection until they’re in the air — traditionally, that version of Gogo’s Wi-Fi doesn’t become available until a plane reaches 10,000 feet, though a recent update gave regional and business jets a big boost, reducing that connectivity threshold to 3,000 feet, instead.
On eligible regional jets, customers can now get online once the plane reaches 3,000 feet, very shortly after takeoff — on descent, the plane will maintain a connection until it reaches 3,000 feet, as well. In a press release, the company states that customers should expect between 15 and 20 more minutes online during many flights. Considering 25% of Gogo-equipped regional jet flights have a duration of one hour or less, that’s a considerable boost to your productivity time.
According to Gogo, lower-altitude connectivity “will be available at most locations throughout the contiguous United States.” As the company explains, “Testing shows service may not be available everywhere and system performance may vary from airport to airport, Gogo’s service guarantees apply once an aircraft reaches 10,000 feet above ground level (AGL).”
Related: Guide to in-flight WiFi
Since it’s not clear where you will and won’t be able to connect at 3,000 feet, this feels like a “your mileage may vary” situation. The good news is that eligible planes will get the altitude boost via a remote software update, with some 650 commercial regional jets and 1,300 business jets seeing performance improvements automatically.
If you’re planning to use Gogo on your next flight, be sure to check prepaid pricing in advance, which could offer significant savings over inflight purchases. Additionally, certain credit cards offer Gogo service for free, including the U.S. Bank Altitude Reserve Visa Infinite Card and other premium picks.
Featured photo by Zach Honig/The Points Guy.
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,650
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
- Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
- With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.