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Flying Blue finally fixes its award search, making it easier to book award tickets

Dec. 05, 2022
4 min read
KLM Boeing 787-10 Premium Comfort Economy
2021
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If you've used Flying Blue, the award currency for Air France and KLM, chances are you're well aware of its uber-obnoxious technical glitch when searching for award tickets.

Finally, Flying Blue award searches are working properly after years without a solution, as One Mile at a Time first reported.

What was the glitch?

ERIC ROSEN/THE POINTS GUY

You can search for Flying Blue award tickets on Air France or KLM's websites. To search for award space, you must first log in to your Flying Blue account and select "Book with miles" from the homepage.

Before the recent update, the site would bring you to a flight selection page displaying the various award prices after entering your search criteria. This used to be your single chance at booking without running into trouble, as any attempt to change your search by selecting "back," "change" or making other search adjustments would often trigger the aforementioned glitch.

AIRFRANCE.FR

Effectively, this glitch would terminate your search session because none of the search criteria could be changed. So, there were two common fixes:

  • Move to the other airline's website (e.g., if searching on KLM's website, go to Air France's, log in to your Flying Blue account again and enter your alternative search preferences).
  • Close your Air France or KLM tab, clear your browser cookies and restart your search.
  • Use an Android (some readers reported this was an effective workaround, though TPG never confirmed it.).

This pesky glitch resulted in award searches taking much longer than they should have for travelers who didn't give up coping with this technical hurdle.

Related: The ultimate guide to earning and redeeming with Air France/KLM Flying Blue

Searching for Flying Blue awards

A KLM business-class meal. TARAH CHIEFFI/THE POINTS GUY

As previously suggested, Flying Blue has fixed this glitch at the time of writing. When you select the "change" button, you're now brought back to the original booking page without needing to log in again or clear your cookies.

AIRFRANCE.FR

Interestingly, your previous search gets a bit jumbled. In our tests, selecting the "change" button defaults the next search to a round-trip cash ticket with a departure date one day before your previously searched itinerary.

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When you start by selecting "Book with miles," you can fix these details with a few clicks. While Flying Blue's search functionality still has room to improve, this is a big step forward from the now-fixed glitch.

Related: Doors, wireless charging and 4K video: A first look at Air France's new Boeing 777 business class

Bottom line

Flying Blue miles are some of the easiest to earn since they're transferrable from American Express Membership Rewards, Bilt Rewards, Capital One miles, Citi ThankYou, Chase Ultimate Rewards and Marriott Bonvoy. Not to mention, any day now, the program will be launching complimentary stopovers on award tickets, which will make the program even more appealing to frequent flyers.

For as long as I can remember, this troublesome technical glitch on Flying Blue's award tickets made searching for awards tiresome. Fortunately, you should now be able to do Flying Blue award searches without too much trouble.

Featured image by ZACH GRIFF/THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Apply for American Express® Gold Card
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Best for the well-traveled foodie
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S.
4XEarn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
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    Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.

    60,000 bonus points
  • Annual Fee

    $250
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

Pros

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Cons

  • Weak on travel outside of flights and everyday spending bonus categories
  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber/food credits
  • Few travel perks and protections
  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
  • $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Enrollment required.
  • Choose the color that suits your style. Gold or Rose Gold.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees