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Flight Attendant and Baby Passenger Steal Hearts on Southwest

April 11, 2019
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3 min read
LAX Airport Operations
Flight Attendant and Baby Passenger Steal Hearts on Southwest
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A 19-month-old Southwest passenger recently stole hearts on the LUV airline by blowing kisses at fellow travelers while being carried in a flight attendant's arms.

Southwest flight attendant Jessica Jackson worked both flights with the traveling mother-daughter duo on Sunday from Austin (AUS) to Las Vegas (LAS), then from Las Vegas to Reno (RNO). Jackson first noticed baby Brittan and mother Savannah Blum on the flight between Austin and Las Vegas.

"During that time, Jessica came and she would just pass by and talk to Brittan," Blum said. "And she kept referring to her as her little buddy."

When Brittan refused to nap during the second flight between Las Vegas and Reno, Jackson noticed the baby getting fussy and offered to take her for a few minutes to give Blum a break.

"As a mother myself, I know what it's like to travel with little ones," Jessica said. "So as soon as I saw her just a little fussy, something just told me just go help her out, someone needs to help this mom out. Let me go ahead and just grab this little baby."

The flight attendant and baby girl quickly went viral after Blum uploaded a video of the winsome duo to her Facebook page. "Everyone loves this little girl — even Southwest passengers and flight attendants," the proud mom bragged, rounding out the post with a sprinkling of emojis and the hashtag #southwestairlines.

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Jackson said that, while caring for passengers young and old is just part of doing her job, this was the first time she was caught in the act on camera. "This isn't the first time I've ever helped anyone out, but this was actually the first time it was recorded, I guess," she said. "It's very humbling, and I would do it again regardless if you're recording me or not. If your baby cries, your baby can come to me."

The New York Times suggests parents ask kind-hearted flight attendants like Jackson for help when traveling with young children, especially when babies and children go into crisis mode. Southwest consistently ranks as The Point Guy's favorite airline for family travel, especially with young children. Not only are flexible seating and free checked bags a win for parents with a lot of baby gear, the stellar customer service and staff attitudes make a potentially stressful experience just a little more comfortable for everyone involved.

Southwest told TPG, "Southwest employees take great pride in delivering our legendary Southwest hospitality, so it’s not surprising that one of our amazing flight attendants shared her Southwest heart while helping to care for one of our youngest customers in such a sweet, fun way!" Here are some additional tips for your next flight with little ones.

Featured image by Patrick T. Fallon

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  • Intro Offer

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  • Annual Fee

    $325

  • Recommended Credit

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Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.