Frontier Kicks Father and Daughter Off Flight After 'Inappropriate' Conversation
A father and daughter were kicked off a Frontier Airlines flight on Wednesday after a flight attendant overheard their "inappropriate" conversation.
Whitney Miller, 25, and her father Eric Miller, 70, said they were unfairly kicked off the Frontier flight from Orlando (MCO) to St. Louis (STL). The two were on their way to visit a sick relative in St. Louis when their flight, which was scheduled for just after 11:00am was delayed until shortly after 6:00pm — about a seven-hour delay.
According to News 6 in Orlando, after the Millers had boarded, the two said they were having a private discussion in their seats, expressing their displeasure with the delay. A flight attendant overheard the conversation and approached them "aggressively." The two were then escorted off the flight.
Frontier Airlines tells a different story, saying that the Millers were not discussing their feelings privately, but were instead shouting profanities at the flight attendants.
The latter half of the incident was captured on video. You can watch it below.
According to an incident report from Frontier, the Millers were being disrespectful during the boarding process and calling the flight attendants derogatory names. According to the report, the Millers were asked to stop but did not, so the flight attendant notified the captain. A Frontier spokesman told Fox News that had the Millers complied with the crew's orders to stop, they would have been allowed to travel.
The Denver-based carrier has released the following statement following Wednesday's incident: "Our Flight Attendants are customer service and safety professionals who are trained to recognize situations that may impact comfort and safety of passengers and crew onboard our aircraft. The behaviors and comments exhibited by these passengers prior to departure were inappropriate; and as a result they were asked to leave our aircraft. Safety and security of our passengers and crew is our number one priority."
As can be heard in the video, other passengers started clapping as the Millers were exiting at the aircraft. At this time, it's not known if the clapping is in support of the crew or if the father-daughter duo were actually the truth tellers in this situation and earned the applause. In the aftermath of the incident, News 6 is reporting that the two were refunded the cost of their tickets, and they're now driving to St. Louis to see their sick relative.
TPG featured card
at Bilt's secure site
Terms & restrictions apply. See rates & fees.
| 1X | Earn up to 1X points on rent and mortgage payments with no transaction fee |
| 2X | Earn 2X points + 4% back in Bilt Cash on everyday purchases |
Pros
- Unlimited up to 1 Bilt Point per dollar spent on rent and mortgage payments
- Elevated everyday earnings with both Bilt Points and Bilt Cash
- $400 Bilt Travel Portal hotel credit per year (up to $200 biannually)
- $200 Bilt Cash annually
- Priority Pass membership
- No foreign transaction fees
Cons
- Moderate annual fee
- Housing payments may include transaction fees, depending on the payment method
- Designed primarily for members seeking a premium, all-in-one card
- Earn points on housing with no transaction fee
- Choose to earn 4% back in Bilt Cash on everyday spend. Use Bilt Cash to unlock point earnings on rent and mortgage payments with no transaction fee, up to 1X.
- 2X points on everyday spend
- $400 Bilt Travel Hotel credit. Applied twice a year, as $200 statement credits, for qualifying Bilt Travel Portal hotel bookings.
- $200 Bilt Cash (awarded annually). At the end of each calendar year, any Bilt Cash balance over $100 will expire.
- Welcome bonus (subject to approval): 50,000 Bilt Points + Gold Status after spending $4,000 on everyday purchases in the first 3 months + $300 of Bilt Cash.
- Priority Pass ($469/year value). See Guide to Benefits.
- Bilt Point redemptions include airlines, hotels, future rent and mortgage payments, Lyft rides, statement credits, student loan balances, a down payment on a home, and more.