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Dining on the Dash at DFW? Delivery Service Now Available at C Gates

May 15, 2019
•
3 min read
Grab-kiosk-in-use-courtesy-DFW-Airport
Dining on the Dash at DFW? Delivery Service Now Available at C Gates
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Time-crunched travelers at Dallas Fort Worth International Airport have a new – fast – way to get something to eat in American Airlines’ Terminal C.

At three, easy-to-spot self-service kiosks along Terminal C (at gates C6, C19 and C35) travelers can now order meals from an assortment of restaurants and wait no longer than 20 minutes for a courier to arrive at the kiosk with their food.

The pilot program at DFW is a partnership between mobile-ordering app Grab, which lets travelers order food to be picked up at dining venues in many US and UK airports, and Airport Sherpa, which has been offering gate delivery of meals and retail items at Baltimore-Washington International Airport since 2017.

For now, there is no delivery charge for the gate service at DFW. There are nine participating food venues, operated by various concessionaires, including Bánh Shop, Caribou Coffee/Einstein Bros. Bagels, Chili’s, Freshens, Maggiano’s Little Italy, Pizza Hut, Shake Shack and TGI Fridays.

A Grab spokesperson said more restaurants are being signed up for the DFW pilot program.

Here’s how it works:

A Grab Kiosk is seen in Terminal C at Dallas/Fort Worth International Airport. (Photo courtesy of Grab)

Each Grab kiosks has two (wheelchair-accessible) touchscreens with point-to-point encrypted (P2PE) payment devices that allow travelers to browse menus and place orders. Once a purchase is made, a traveler gets a message on their mobile device with information about their order and updates on when the Airport Sherpa runner is scheduled to arrive. (Customers can also order at the kiosk and choose to go pick up their own order.)

Here’s a short video that shows how the system works:

Gate delivery of meals is a welcome amenity at DFW because “more than half of our customers are connecting to another flight,” said Zenola Campbell, Vice President, Concessions at DFW Airport. “These kiosks will provide a convenient solution for them to order food on the go.”

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Campbell says DFW will monitor the pilot program and expand the service to other terminals if the Terminal C effort is popular with customers.

The Grab/Airport Sherpa kiosks are just the latest twist in a growing list of options for travelers who want to grab meals to take on planes or who want to eat within sight of their gates.

Both Grab and HMSHost’s Host2Coast app let passengers search for restaurants and grab-n’-go venues at airports, place orders and save time by having meals packed for pick-up from express lines.

In addition to Airport Sherpa, which now offers gate delivery at both BWI and DFW Terminal C, At Your Gate now provides gate delivery of meals at airports in San Diego (SAN), Portland (PDX), Minneapolis-St. Paul (MSP), and in some terminals at Newark Liberty (EWR) and New York’s LaGuardia (LGA) and JFK airports.

And, of course, there’s OTG, which has installed thousands of iPads in gate-hold areas at eight airports -- EWR, LGA, JFK, MSP, Houston Bush Intercontinental (IAH), Philadelphia (PHL), Toronto Pearson (YYZ) and Washington Reagan National (DCA) -- that allow passengers to order food and drinks delivered from nearby restaurants and bars.

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Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
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  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
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  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants

American Express® Gold Card

TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.

  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.

  • Annual Fee

    $325

  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.