This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our Advertising Policy, visit this page.
Delta Airlines released a statement Wednesday confirming that it had been the victim of a massive cyber attack.
Delta was notified by 7.ai, a company that provided online chat services for the airline, that it had been hacked and that “certain customer payment information for 7.ai clients, including Delta, may have been accessed.”
Delta said that several hundred thousand people could potentially be affected by the breach. Malware was found in 7.ai’s software that attempted to access Delta customers’ credit card information.
“At this point, even though only a small subset of our customers would have been exposed, we cannot say definitively whether any of our customers’ information was actually accessed or subsequently compromised,” Delta said.
Delta was notified about the incident on March 28. The hack itself occurred over a period of a couple weeks in the fall of 2017, beginning on September 26 and ending October 12, 2017.
The hack appeared to only affect customers who entered their credit card information manually:
There was no impact to the Fly Delta app, mobile delta.com or any other Delta computer system. Payment card information for those customers who used Delta Wallet to complete transactions was not compromised. The malware could only collect the information shown on the screen, so credit card information automatically populated by Delta Wallet functionality would have remained masked and not useable.
Stolen information potentially includes customers’ names, addresses, payment card numbers, CVV numbers and expiration dates. Fortunately, other personal details like passport, government ID, security or SkyMiles information was not affected.
The airline is working with federal law enforcement and forensic teams to investigate the security breach. It’s also launched a dedicated webpage to provide updates on the situation. Delta said it will notify customers who they think may have had their information stolen, adding that the company will ensure its customers are not responsible for any fraudulent activity and will also provide free credit monitoring to those affected.
“We have notified law enforcement and are cooperating fully to ensure the protection of our clients and their customers’ online safety,” 7.ai said in a separate statement. “We are confident that the platform is secure.”
LIMITED TIME OFFER. Aside from the 100,000 points welcome bonus (available until 8/8/18), Amex recently made huge improvements to the Business Platinum Card, including the fact that you will now earn 50% more points on purchases of $5,000 or more, earn 5x on flights and eligible hotels at Amextravel.com and cardholders will receive a $200 airline fee credit each year.
- Limited Time Offer: Earn up to 100,000 Membership Rewards® Points.
- Earn 50,000 Membership Rewards® points after you spend $10,000 & an extra 50,000 points after you spend an additional $15,000 all on qualifying purchases within your first 3 months of Card Membership. Offer ends 8/8/18.†
- Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com.
- Get 50% more Membership Rewards® points. That's 1.5 points per dollar, on each eligible purchase of $5,000 or more. You can get up to 1 million additional points per year.
- 35% Airline Bonus: Use Membership Rewards® Pay with Points for all or part of a flight with your selected qualifying airline, and you can get 35% of the points back, up to 500,000 bonus points per calendar year.
- You can also receive 35% points back on all First and Business class flights, with all airlines available through American Express Travel.
- You can enjoy access to The American Express Global Lounge Collection℠ offering access to the most lounges across the globe, when compared with other U.S. credit card offerings. As of 11/2017
- Terms Apply
- See Rates & Fees