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Delta accidentally gives some Diamond Medallion status and then takes it away

Jan. 07, 2020
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3 min read
Delta
Delta accidentally gives some Diamond Medallion status and then takes it away
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This post was updated with a statement from Delta Air Lines.

Talk about an emotional rollercoaster.

There are multiple reports into The Points Guy from readers and from social media of members of Delta SkyMiles loyalty program being "accidentally" awarded Delta's highest tier status Delta Diamond Medallion, and then having it taken away.

Some people who didn't earn any status at all appear to be walking away with a pretty generous "I'm sorry" gift from Delta: entry-level Silver Medallion status.

Delta told TPG:



"Some folks received the wrong status letter. We quickly sent the correct letter with an apology. No accounts were changed in the entire process."

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We first heard about the issue from a reader named Sarah who said she received an email from Delta that she had been awarded Diamond status, but when she went to login to her account, she only had Silver Medallion. When she wrote to Delta to complain, she was told "that was a mistake, and because the new 2020 Medallion Status awarded is already a complimentary tier upgrade from what you earned, we unfortunately will not be able to honor the email that was sent in mistake."

Other users are reporting similar issues. Nikki Sunstrum tweeted that she'd been "teased" with Delta Diamond status before it was corrected to Silver.

Nikki Sunstrom tweets about being "accidentally " given Delta Diamond status. Image courtesy Twitter.

A Twitter user called "64Webhead" said the same thing happened to him.

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Twitter user @64Webhead tweeted about losing gifted Delta Diamond status. Image courtesy Twitter.

Delta is even apologizing to some users who complained on social media including Shannan Siemens who said in her case, she was awarded Platinum instead of Gold Medallion status.

Delta's apology to Twitter user @ShannanSiemens" who was accidentally gifted Delta Diamond status. Image courtesy Twitter.

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  • Packed with credits foodies will enjoy
  • Solid welcome bonus

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  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
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  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.