Country Singer Claims American Flight Attendant Harassed Her Over Service Dog

Apr 12, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

A country music singer says that while she was flying with her service dog for her Type 1 Diabetes on Monday, an American Airlines flight attendant “harassed” her for the entire flight.

Singer RaeLynn was traveling on a flight from Charlotte (CLT) to Salisbury, Maryland (SBY) with her 85-pound German Shepard, Jazz, which helps detect when her blood sugar is running low. During the flight, RaeLynn says that a flight attendant continued to approach her about issues with her dog.

“I did my best to keep (Jazz) there but the flight attendant continued to come to me telling me that I wasn’t being compliant,” The 23-year-old singer told Taste of Country. “I probably heard that word five-thousand times. She then accused Jazz of not being trained and not being a service dog, which obviously is not true. The flight attendant was being extremely disrespectful. She talked extremely loud and it was such a small plane.”

The flight was operated by a Bombardier Dash 8-300 aircraft, a narrow aircraft that seats 46 passengers in a 2-2 configuration. As the aircraft began its final descent, RaeLynn says the flight attendant informed her the aircraft couldn’t land until her dog was fully under the seat.

“There are certain regulations when it comes to service dogs and each airline handles it differently, but this flight attendant was extremely mean and completely disrespectful,” she says. “I have never been asked to put a German Shepherd under a seat this size.”

The singer tweeted the incident was the “worst experience” she’s had on a flight:

American Airlines apologized and said it was looking into the incident. “We’re sorry that RaeLynn had a bad travel experience with us,” the carrier said in a statement to Fox News. “Our team is working to gather more information and facts, and our customer relations team has reached out to her directly. Piedmont Airlines, which operated flight 4831 from Charlotte, N.C. to Salisbury-Ocean City, Md., on April 9, is also reviewing these allegations.”

The incident comes among a slew of recent problems of passengers flying with pets and service animals. Some airlines have introduced new restrictions on flying for service animals. As of March 1, Delta requires passengers traveling with service animals to provide additional documents, outlining the need for the service animal as well as proof of the animal’s training and vaccinations, 48 hours prior to departure. That decision came after passengers were attempting to fly with nontraditional service animals such as turkeys, ducks and peacocks.

Featured image by benedek/Getty Images.

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points

TPG'S BONUS VALUATION*: $1,650

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.