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Renewing your Global Entry? CBP is allowing select travelers to schedule remote interviews

June 08, 2021
3 min read
Close-up of a passport with Global Entry card showing
Renewing your Global Entry? CBP is allowing select travelers to schedule remote interviews
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The Global Entry program has been severely hampered during the pandemic, but the U.S. Customs and Border Protection (CBP) is trying out a new innovative approach to alleviate the backlog of renewals for Trusted Traveler Program members. The agency is launching a remote interview pilot that allows eligible TTP members to complete their enrollment renewal interviews with a CBP officer through video teleconferencing.

"Remote interviews will benefit all TTP applicants by reducing the number of applicants waiting for an interview at a traditional enrollment center," A CBP spokesperson told us when we reached out for comment.

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As people resume taking vacations and flying for business, much of the infrastructure that helps shore up the travel industry is having a bit of trouble getting back up to speed after more than a year of inactivity due to the pandemic. One of the things they are having trouble catching up on is the renewal process for those all-important travel documents.

For example, passport processing is so backed up because of the "unprecedented backlog" in appointments caused by COVID-19 that the U.S. government is allowing American citizens overseas to return home with expired passports. Plus, Global Entry was already struggling to keep up with demand before COVID-19 brought the global travel industry to a halt. Therefore, this new approach should come as quite a relief to those lucky enough to take part.

The CBP notes that the remote interview process will have high security and privacy standards to protect members. This is a pilot program, so participation will be limited for the time being. According to the CBP's official website, only renewing Global Entry members who are conditionally approved are eligible to take part in the pilot.

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Related: Top credit cards for Global Entry and TSA PreCheck

Here are the criteria TTP members must meet to be eligible to participate:

  • Be conditionally approved for a TTP renewal;
  • Be at least 18 years of age;
  • Have a photo on file with CBP that was taken (1) within the past 10 years, and (2) after the applicant was 14 years of age;
  • Have previously submitted fingerprints to CBP.

Renewing NEXUS, FAST and SENTRI members will be phased into the pilot over the next several weeks. First-time TTP applicants are not yet eligible to participate.

Due to the temporary restrictions on non-essential travel at U.S. land borders, NEXUS and FAST-North interviews at U.S. and Canadian enrollment centers also remain suspended until further notice.

CBP will use Zoom as the teleconferencing platform, so you'll want to make sure your computer or smartphone has the app if you hope to participate in this pilot program. You can find more details on eligibility and document requirements on the CBP's website.

When asked if this program could become a permanent option in the future, the agency spokesperson would only say, "CBP will continue to monitor the effectiveness of the program, and its impact on the enrollment process."

It should be noted that TTP centers around the country are still booking in-person interviews. But keep in mind it could take a while to schedule an appointment.

Featured image by Shutterstock
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
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Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
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Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023