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Cathay Pacific Data Breach Affects 9.4 Million

Oct. 24, 2018
2 min read
Cathay 777
Cathay Pacific Data Breach Affects 9.4 Million
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Cathay Pacific announced on Wednesday that a data breach has affected 9.4 million of its customers.

The airline said it has not found any evidence that the customer information stolen has been misused yet. Data taken by the hackers includes passenger name, nationality, date of birth, phone number, email, address, passport number, identity card number, frequent flyer program membership number, customer service remarks and historical travel information.

Cathay Pacific also noted that a handful of credit card numbers were stolen: 27 credit card numbers with no CVV number were taken, along with 403 expired credit card numbers.

The combination of information taken from each passenger varies, the Hong Kong-based carrier noted in its statement. Cathay Pacific is reaching out to flyers whose data was stolen to alert them of the breach.

“We are in the process of contacting affected passengers, using multiple communications channels, and providing them with information on steps they can take to protect themselves," Cathay Pacific CEO Rupert Hogg said in the release. "We have no evidence that any personal data has been misused. Noone’s travel or loyalty profile was accessed in full, and no passwords were compromised.”

The carrier says that as soon as it discovered the hack, it took "immediate action to investigate and contain the event." The company apologized and said it would be beefing up its online security.

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“We want to reassure our passengers that we took and continue to take measures to enhance our IT security," Hogg added. "The safety and security of our passengers remains our top priority.” Police in Hong Kong and other authorities were alerted about the incident.

The hack did not affect flight safety because the IT system that was breached is completely different than the flight operations system.

Passengers who think they might have been affected by the breach can email the airline at infosecurity@cathaypacific.com or visit infosecurity.cathaypacific.com for more information.

Featured image by Getty Images

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  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
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  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
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  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.