Cancun travel advisory: State Department issues warning to US travelers heading to Mexico
The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies.
Medallion taxi drivers have been attacking ride-hailing service drivers as they battle over lucrative tourist rides. Unfortunately, passengers have been caught in the middle.
"Official complaints against Uber and other drivers do occur ... and past disputes between these services and local taxi unions have occasionally turned violent, resulting in injuries to U.S. citizens in some instances," the warning reads.
On Monday, taxi drivers blocked Kukulcán Boulevard — one of the main roads to the hotel district in Cancun — forcing some passengers to walk or even get police escorts.
Taxi drivers are reportedly furious over a court ruling earlier this month that allows Uber to operate in Quintana Roo without a public transport license. In 2021, the Mexican Supreme Court ruled that Uber is not a public transportation company, so it doesn't have to comply with the same regulations as taxi drivers. This infuriated taxi drivers, who face higher costs because they are considered public transportation.
Several social media videos show confrontations between taxi drivers and ride-hailing service drivers and their passengers.
It's not the first time this kind of transportation competition has led to protests. In 2016, there were nationwide strikes in France by taxi unions over the entry of app-based ride services into the market. Those protests turned violent and effectively shut down Paris.
Related: Complete guide to Cancun
More recently, taxi protests against ride-hailing services like Uber shut down parts of Barcelona.
There have also been large-scale protests against app-based, ride-hailing companies in Belgium, Italy, and several U.S. cities, including Denver.
If you are headed to tourist areas of Mexico, there are other options to get around. The Cancun Sun has some good suggestions.
Related: Our favorite points hotels on the beach in Mexico
For example, if you are looking to get around inside the tourist zone in Cancun, there are cheap buses and shuttles. If you're heading to the Hotel Zone, you can book a private car or van via Expedia or Viator for as little as $30. While it can sometimes be a little pricier, you can also communicate directly with your hotel for the best transportation suggestions at this time.
The State Department had already issued a travel advisory for Mexico based on crime. "In light of widely publicized security incidents in popular tourist destinations, please remember that all destinations have some level of risk," the advisory reads.
It also suggests visitors review personal security plans, be aware of their surroundings, pay attention to local media and immediately call Mexican 911 in case of any issues.
The Quintana Roo Tourism Board also has a "Guest Assist App" for free download. The app supplies safety information, legal advice, a complaint line, COVID-19 information and access to a 24/7 bilingual call center for visitor assistance.
Read more:
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 3X | Earn 3X Miles on Delta purchases. |
| 1X | Earn 1X Miles on all other eligible purchases. |
Pros
- Delta SkyClub access when flying Delta
- Annual companion ticket for travel on Delta (upon renewal)
- Ability to earn MQDs through spending
- Various statement credits for eligible purchases
Cons
- Steep annual fee of $650
- Other Delta cobranded cards offer superior earning categories
- Earn 100,000 Bonus Miles after you spend $6,000 or more in purchases with your new Card within the first 6 months of Card Membership and an additional 25,000 bonus miles after you make an additional $3,000 in purchases on the Card within your first 6 months, starting from the date that your account is opened. Offer Ends 04/01/2026.
- Delta SkyMiles® Reserve American Express Card Members receive 15 Visits per Medallion® Year to the Delta Sky Club® when flying Delta and can unlock an unlimited number of Visits after spending $75,000 in purchases on your Card in a calendar year. Plus, you’ll receive four One-Time Guest Passes each Medallion Year so you can share the experience with family and friends when traveling Delta together.
- Enjoy complimentary access to The Centurion® Lounge in the U.S. and select international locations (as set forth on the Centurion Lounge Website), Sidecar by The Centurion® Lounge in the U.S. (see the Centurion Lounge Website for more information on Sidecar by The Centurion® Lounge availability), and Escape Lounges when flying on a Delta flight booked with the Delta SkyMiles® Reserve American Express Card. § To access Sidecar by The Centurion® Lounge, Card Members must arrive within 90 minutes of their departing flight (including layovers). To access The Centurion® Lounge, Card Members must arrive within 3 hours of their departing flight. Effective July 8, 2026, during a layover, Card Members must arrive within 5 hours of the connecting flight.
- Receive $2,500 Medallion® Qualification Dollars with MQD Headstart each Medallion Qualification Year and earn $1 MQD for each $10 in purchases on your Delta SkyMiles® Reserve American Express Card with MQD Boost to get closer to Status next Medallion Year.
- Enjoy a Companion Certificate on a Delta First, Delta Comfort, or Delta Main round-trip flight to select destinations each year after renewal of your Card. The Companion Certificate requires payment of government-imposed taxes and fees of between $22 and $250 (for itineraries with up to four flight segments). Baggage charges and other restrictions apply. Delta Basic experiences are not eligible for this benefit.
- $240 Resy Credit: When you use your Delta SkyMiles® Reserve American Express Card for eligible purchases with U.S. Resy restaurants, you can earn up to $20 each month in statement credits. Enrollment required.
- $120 Rideshare Credit: Earn up to $10 back in statement credits each month after you use your Delta SkyMiles® Reserve American Express Card to pay for U.S. rideshare purchases with select providers. Enrollment required.
- Delta SkyMiles® Reserve American Express Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
- With your Delta SkyMiles® Reserve American Express Card, receive upgrade priority over others with the same Medallion tier, product and fare experience purchased, and Million Miler milestone when you fly with Delta.
- Earn 3X Miles on Delta purchases and earn 1X Miles on all other eligible purchases.
- No Foreign Transaction Fees. Enjoy international travel without additional fees on purchases made abroad.
- $650 Annual Fee.
- Apply with confidence. Know if you're approved for a Card with no impact to your credit score. If you're approved and you choose to accept this Card, your credit score may be impacted.
- Terms Apply.
- See Rates & Fees