Cancun International Airport backtracks on strict laptop rule for travelers
Last month, TPG reported on the growing number of travelers forced to pay a fine after unknowingly breaking a little-known Mexican customs rule that allows only one portable computing device per traveler. As per the regulation, a laptop and a tablet are both considered personal computing devices. (You can also bring up to two cellphones.)
The rule is not new, but enforcement — along with public outrage — has been on the rise. Travelers have taken to social media (and the TPG Tips inbox) to bring attention to the situation, leading to coverage by several news outlets.
One TPG reader, Karen Bishop, was forced to pay about $100 before she could clear customs at Cancun International Airport (CUN) during a recent visit because she and her husband had each packed a laptop and an iPad for their trip.

On Oct. 11, Quintana Roo Gov. Mara Lezama announced that Cancun International Airport is eliminating what she described as a "very old regulation" that "no longer fits the times in which we live."
The announcement was made via a Facebook video. In the video, Lezama said the regulation "has harmed the destination's reputation and caused discomfort and inconvenience to our visitors." After meeting with the National Customs Agency of Mexico, Quintana Roo (the state where Cancun is located) made the decision to "eliminate this charge for both national and international travelers."
Lezama went on to say that "tourism is vital for Quintana Roo" and efforts to continuously improve how tourists are served are ongoing.

This change is effective immediately. Before the change, passengers traveling through Cancun International Airport could be charged 19% of the value of prohibited items, as determined by the customs officer.
Personal electronics are not the only items subject to fines under Mexican customs regulations. There are several items — including cameras, cellphones and GPS devices — that have per-traveler quantity limits when traveling to Mexico. You can view the full list here.
Remember that travelers to Mexico must also complete an Official Entry Immigration Form, also known as a Tourist Card. This card is free, and you can apply online before your trip to save time upon arrival. Some regions, including Quintana Roo, require tourists to pay a visitor tax. You can save time at the airport by paying your tax online before you leave for your trip.
The change to Mexico's personal baggage rules currently only applies to Quintana Roo. Travelers flying to other airports in Mexico may still be subject to a fine if they bring more than one personal computing device through customs.
If you are traveling to Cancun, however, you can now clear customs with multiple personal computing devices.
Related reading:
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
- Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.


