Cabin Fever: Aeromexico Passengers Stuck on Diverted Plane Call 911
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Aeromexico flight passengers were in for a long day after their flight was diverted from San Francisco International Airport (SFO) to Oakland International Airport (OAK). Due to disputes between the airline and the airport, travelers aboard the plane were held for four hours on the tarmac leading to 911 calls, near-arrests and a trip to the hospital.
Flight 622 landed on Thursday in OAK from Guadalajara at 10:30am following a diversion due to heavy fog. The airline said in a statement that it had no Oakland operations and that it needed special authorization from the airport to deplane passengers. However, this resulted in the passengers being held aboard the plane with no air conditioning, food or water. Eventually, some passengers took it upon themselves to contact authorities, calling 911 to say that they were being held on the plane against their will.
Some passengers took to social media to air their complaints:
Things really took off from there, as one “unruly” passenger was detained for threatening to open the emergency door exit and another for interfering with the aircraft and flight crew. However, both men were allowed to eventually leave the aircraft without being arrested. Another woman had difficulty breathing in the hot, stuffy airplane and had to be given oxygen. Eventually, she was taken to the hospital.
By Thursday afternoon, the plane was moved to Gate 1 at OAK and passengers were finally allowed to disembark the plane and head to the terminal after four hours. Oakland Airport, in a statement, later disputed Aeromexico’s reasoning, saying that it is an airline’s decision whether to allow passengers to deplane at the diversion airport.
Featured image by John Gress/Corbis via Getty Images.
Welcome to The Points Guy!
Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees