Apparently, Insulting Your Crew on the Plane’s Wi-Fi Can Go Very Wrong

Nov 30, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Turns out inflight Wi-Fi might cause more trouble than it’s worth ($1 to $20). At least, that was the case for travel blogger and YouTuber Josh Cahill when he took to Instagram to complain about the insufficient service midway through a Malaysia Air flight.

The story begins quite innocently. Cahill, who has a following of about 24k on Instagram and 59k youtube subscribers, actually expressed his excitement over flying Malaysia Airlines flight MH004 from Kuala Lumpur (KUL) to London (LHR) the day prior. “There are only a handful of airlines that make you feel loved… @malaysiaairlines is one of them!” reads the caption of an Instagram that Cahill posted the day before boarding. “It always puts a big smile on my face when flying the Malaysian Flag carrier. Tomorrow I finally get to experience their new Flagship, the Airbus A350 to London.” He had reached out to the Malaysia Airlines social media coordinator to secure permission to film as well.

However, according to Cahill, things took a sharp dive for the worse upon boarding. Seated in economy, Cahill says his inflight entertainment device froze on the loading page. When he requested help from the crew to fix the problem, he didn’t get much of a response — leaving him on a 14-hour flight with no entertainment. On top of that, the complimentary breakfast he had was “dreadful” and served on a “sticky and filthy tray.”

So, angry and disappointed, Cahill accessed the inflight Wi-Fi to air his grievances via Instagram.


View this post on Instagram


I’m only halfway through my flight to London and I can already say that this is the most disappointing flight of the year. Very unfriendly crew (where did the amazing Malaysian hospitality go?), broken inflight entertainment (asked the crew to fix it and they never got back to me) which leaves me 13 hours without entertainment, dreadful food served on a sticky and filthy tray and on top of that I was probably assigned the worst seat on that plane… sorry @malaysiaairlines but this was/is a really poor performance. Stayed tuned for the full review, soon on my YouTube! However, Malaysia will always be my favorite country ??❤️ . #gotravelyourway #avgeek #aviationgeek #instagramaviation #businesstraveller #instaplane #aviationlovers #luxurytravel #businessclass #aviation4u #firstclasstravel #airlinegeeks #aviationdaily #aviationdaily #aviationblogger #bloggerlife #youtuber #joshcahill #malaysiaairlines #mh04 #london #uk #malaysia #kualalumpur #nightmare

A post shared by Josh Cahill (@gotravelyourway) on

Apparently, it didn’t take long for the flight crew to catch wind of the scathing post. Following this, Cahill claims that the treatment only got worse. After being confronted by a crew member, he was snubbed for beverages and told he would only be served his next in-flight meal if he stopped recording — which he didn’t do, despite eventually getting his dinner.

When the flight landed, Cahill was met by a Malaysia Airlines representative that apologized for the behavior of the crew and overall poor experience. However, despite Malaysia Airlines’ attempts to make things right, Cahill recalled the experience in a 20 minute-long YouTube video as “very humiliating.”

So, moral of this story: Maybe you’re better off saving your airline criticisms for when you’re on the ground and NOT trapped in an aircraft, thousands of miles from home with a vengeful crew. But you live and you learn.

(By the way, we had one of our TPG staff review a Malaysia Airlines Airbus A350 — and spoiler alert: we loved it.)

Featured image by Faris Hadziq/SOPA Images/LightRocket via Getty Images.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
15.74%-24.74% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.