My Amex Platinum retention bonus: 20,000 Membership Rewards points

Dec 23, 2019

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One of the primary reasons for signing up for a new credit card is the sign-up bonus — some of which can be 100,000 points or higher. But, in order for credit card issuers to make a profit from the relationship, they need those cardholders to maintain their account and use their card for years.

That’s why credit card companies will sometimes offer dissatisfied cardholders a retention bonus for keeping their account open. This offer can vary from bonus points/miles to a waived annual fee (generally only on credit cards with lower annual fees).

I’m generally satisfied with my The Platinum Card® from American Express. Despite the hefty $550 annual fee (see rates and fees), the card comes packed with benefits — including up to $200 per year in airline fee credits, up to $200 per year in Uber credits, up to $100 per year in Saks Fifth Avenue credits, up to $100 Global Entry or $85 TSA PreCheck credit, Priority Pass Select membership and access to Centurion Lounges and Delta SkyClubs, along with Airspace and Escape lounges. Additionally, the public welcome offer is 75,000 Membership Rewards® Points after you spend $5,000 on purchases in your first 6 months of Card Membership.

And, those are just the headline benefits. There’s a seemingly endless list of valuable benefits offered by the card. Plus, the Amex Platinum is adding even more benefits soon. In addition to earning 5x points on airfare purchase through the airline or through AmericaExpress Travel, Amex is adding trip delay, trip cancellation and interruption protections starting Jan. 1, 2020.

(Photo by Isabelle Raphael/The Points Guy)
(Photo by Isabelle Raphael/The Points Guy)

That said, this has been a rough year for the Amex Platinum in a couple of ways. In July, Amex made it harder to use the airline fee credit by eliminating reimbursement of airline gift cards. Then, starting Aug. 1, 2019, Amex eliminated the use of Priority Pass membership at airport restaurant locations.

So, when my annual fee posted in November, I called Amex to at least register my frustrations about these changes. I wanted to specifically request that American Express follow Chase (Chase Sapphire Reserve®) and the Citi (Citi Prestige® Card) in offering a general travel credit rather than a restrictive airline fee credit. At the time I called, I hadn’t used a dollar of my airline fee credit as I was locked into Southwest — which is famously low-fee.

The information for the Citi Prestige card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

From past experience, I knew that you generally have to indicate to a phone agent that you’re considering closing your account before you get a retention specialist. But, that wasn’t the case for my call. After I aired my grievances about the changes, the phone agent said that Amex wanted to make sure that I was satisfied with my membership and asked if I’d be interested in being transferred to a retention specialist. I accepted.

The retention specialist’s initial offer wasn’t bad: a $200 statement credit for spending $3,000 in the next three months. Out of curiosity, I asked if the same offer was available as a 20,000-point bonus rather than a $200 statement credit. After checking, the agent confirmed that he could do that offer. So, I happily accepted.

At TPG valuations, those 20,000 Membership Rewards points are worth $400. That’s a nice return on $3,000 of spending — especially as this bonus is in addition to the points that would otherwise be earned.

That same $3,000 of spending could be enough to earn a lot more points or miles through a new credit card sign-up. However, after signing up for dozens of cards in the past few years, I’m intentionally slowing down my new credit card sign-ups as banks continue to add restrictions on sign-ups. So, I’m thrilled to be able to earn these 20,000 bonus points without having to sign up for a new credit card.

Featured image by The Points Guy

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

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More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
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