Be careful how you book MGM hotels in Vegas; My mistake cost me a valuable Hyatt perk
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
What could go wrong with a seven-hour overnight in Las Vegas?
For some people, it’s a string of bad luck in the casino. For others, maybe it’s one too many drinks. For me — a full-time traveler — it’s missing out on elite credit.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
Despite the short stay, I maximized all my perks by booking through the American Express Fine Hotels and Resorts program (FHR). As a cardholder of The Platinum Card® from American Express, I had access to the FHR suite of benefits, which included a ton of valuable amenities, including early check-in, guaranteed 4 p.m. checkout, an up to $100 food and beverage credit, free breakfast and more.
In fact, the $100 dining credit nearly offset the entire $109 stay (minus the resort fee, of course). I even prepaid through the Amex Travel portal to earn 5x Membership Rewards, worth $11 according to TPG’s valuations.
Almost as big of a win as doubling down on an 11 and pulling a face card.
Since I was staying at the Delano, which is an MGM resort and a member of the M Life Rewards program, I asked to add my World of Hyatt membership number at check-in. This way, I could earn elite night credit and Hyatt points towards requalifying for Globalist status. (Hyatt and M Life have a partnership that allows members to earn points and match status between programs.)
This would be on top of the FHR perks I’d receive by booking through Amex, representing a fantastic double-dipping opportunity.
Well, fast forward two weeks since checkout, and the elite night credit hadn’t posted to my World of Hyatt account. I filled out a missing stay request, and much to my surprise, my request was denied.
“The rate you paid was an Ineligible Rate and therefore does not count toward earning Tier-Qualifying Night credits or points,” read the email I received a few weeks later.
Based on reader reports and anecdotal evidence from the TPG team, I thought I’d been short-changed. In the past, I’ve received World of Hyatt elite credit for FHR rates at Hyatt.
So, I turned to a World of Hyatt spokesperson to find out what happened.
Unfortunately, the spokesperson confirmed that there’s an interesting nuance to the M Life partnership. For a night at an M Life property to be eligible to earn World of Hyatt credit, it must be booked directly through either MGM, M Life or Hyatt. Third-party rates, including those booked through Amex, do not qualify.
As a result, my Fine Hotels and Resorts booking at the Delano was indeed an ineligible rate, and I wouldn’t receive any elite credit or points.
Note that this just applies to the MGM properties in Las Vegas, not any Hyatt-branded hotels.
If I’d booked a Hyatt property through FHR, like I’ve done before at the Park Hyatt in Paris and others, then I would’ve earned World of Hyatt credit, according to the spokesperson.
Though I didn’t earn any World of Hyatt credit for my night at the Delano, the FHR benefits far outweighed the elite credit I forfeited.
Now, I’ll start packing for a night in a Hyatt property elsewhere to make up for the one that I missed in Las Vegas.
Featured photo courtesy of Delano Las Vegas
Welcome to The Points Guy!
Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees