American Airlines Pays Passenger $3,500 for Destroyed Bag

Jun 6, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Update: Some offers mentioned below are no longer available. View the current offers here.

You know the fear while waiting for your bag to arrive at baggage claim—everyone’s grabbing their bags, except you, and you’re left convinced yours ended up on a different path across the world. For one passenger flying American Airlines on Sunday, something possibly worse happened: She found her bag mangled, with shredded clothes, covered in black grease and toothpaste. It happened at the Dallas-Fort Worth International Airport’s baggage claim, according to reports by ABC Dallas affiliate WFAA.

American Airlines, the carrier passenger Kristen Horabin had flown, offered no explanation. Horabin said she received her suitcase ripped and tossed in a plastic bin with stained and destroyed clothes, a broken hair dryer, mismatched shoes, and half her belongings missing. Horabin filed a claim after posting on Facebook about the incident, and within 24 hours, AA offered an apology and said it will be sending her a $3,500 check for damages and a $300 travel voucher.

One of our readers had a similar experience when he picked up his torn-up travel golf bag with dented and snapped clubs after flying United to San Diego.  Thanks to the Chase Sapphire Reserve card he had used to buy the ticket, he was reimbursed $1,125. Several premium cards offer baggage insurance.

Featured image from Facebook

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.