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You know the fear while waiting for your bag to arrive at baggage claim—everyone’s grabbing their bags, except you, and you’re left convinced yours ended up on a different path across the world. For one passenger flying American Airlines on Sunday, something possibly worse happened: She found her bag mangled, with shredded clothes, covered in black grease and toothpaste. It happened at the Dallas-Fort Worth International Airport’s baggage claim, according to reports by ABC Dallas affiliate WFAA.

American Airlines, the carrier passenger Kristen Horabin had flown, offered no explanation. Horabin said she received her suitcase ripped and tossed in a plastic bin with stained and destroyed clothes, a broken hair dryer, mismatched shoes, and half her belongings missing. Horabin filed a claim after posting on Facebook about the incident, and within 24 hours, AA offered an apology and said it will be sending her a $3,500 check for damages and a $300 travel voucher.

One of our readers had a similar experience when he picked up his torn-up travel golf bag with dented and snapped clubs after flying United to San Diego.  Thanks to the Chase Sapphire Reserve card he had used to buy the ticket, he was reimbursed $1,125. Several premium cards offer baggage insurance.

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The best beginner points and miles card out there.
Chase Sapphire Preferred® Card

With great travel benefits, 2x points on travel & dining and a 50,000 point sign up bonus, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.

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More Things to Know
  • Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
  • Chase Sapphire Preferred named "Best Credit Card for Flexible Travel Redemption" - Kiplinger's Personal Finance, June 2018
  • 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
  • No foreign transaction fees
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
  • No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards
Intro APR on Purchases
Regular APR
17.99% - 24.99% Variable
Annual Fee
$0 Intro for the First Year, then $95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.