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American Airlines has opened its very own hotel. Here's why ...

May 03, 2023
8 min read
GlobeofFirsts
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Welcome to Skyview 6.

The shimmering six-story glass building sits just a short hop from Dallas/Fort Worth International Airport (DFW), one of the newest hotels in Texas to welcome guests.

The 600-room facility opened in January and touts a long list of amenities. It includes a two-level, 73,500-square-foot fitness center, a swimming pool, pickleball and volleyball courts, and multiple dining options.

There’s also a 10,000-square-foot ballroom that can accommodate a wide range of corporate events; it even has walls that can turn the space into an indoor-outdoor facility.

However, if you want to stay here, you’re out of luck.

Skyview 6 rises above the tree line. BEN MUTZABAUGH/THE POINTS GUY

Skyview 6 does not accept reservations from the public. It’s open only to pilots, flight attendants and other American Airlines crewmembers traveling to headquarters.

The building is a short walk — or bike ride — from the facilities where pilots, attendants and other frontline workers come for regular training to keep the qualifications current. The airline envisions it as a place not only for crew to stay during training but also as a place to foster a sense of collaboration and community among employees.

Holly Ragan, American’s senior manager of corporate real estate, led the design and construction of Skyview 6.

“I’ve been floored by the kind of culture it’s building,” Ragan told TPG during a walk-through of the facility last week.

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The Skyview 6 lobby just past check-in. AMERICAN AIRLINES

The communal, shared space creates an environment where employees “are able to connect (and) build relationships,” Ragan said as she continued the tour, her enthusiasm hard to hide.

She calls Skyview 6 her “unicorn” – something that lets Ragan and her team combine all the high-profile components of real estate design that rarely come together in a single project.

A stylish new hotel? Check. A soaring fitness center and public spaces with sweeping staircases and iconic art? Check. A tavern and restaurant facility, each with its own signature spaces? Check and check.

“It’s been an absolute blast to be able to lead this project,” Ragan said as we continued our tour.

That project – Skyview 6 – is the latest addition to American Airlines’ headquarters complex, which sits among leafy green spaces and alongside a languid stream.

Think less of a soulless office park and more of a college-like campus dubbed “Skyview" — or officially the Robert L. Crandall Campus, in honor of American's legendary CEO from the 1980s and 1990s.

Buildings include Skyview 8 (the main headquarters building), the CR Smith Museum, which chronicles American’s history, and the company’s operations and training centers. Pedestrian- and bike-friendly pathways wind through the property and link the buildings together.

BEN MUTZABAUGH/THE POINTS GUY

Now, the hotel takes its place as the last major addition to the Skyview complex. American describes it as “the final step in bringing key facilities and services together on one campus” in an environment that “fosters collaboration and innovation” among employees.

Despite its off-limits status to nonemployees, the sparkling new hotel has sparked curiosity.

Brady Byrnes, American’s executive who oversees the carrier’s flight attendants, inflight dining and clubs and lounges, acknowledges that he’s fielded inquiries from aspiring guests.

“The questions range anywhere from ‘You guys have a hotel?’ to ‘How can I book it? Is it on Orbitz?’," said Byrnes, who’s worked for American since beginning as a flight attendant in 1997.

Spoiler alert: It's not.

However, for those employees who get to pass through the hotel’s doors, the experience is likely to be a memorable one.

Read on for an inside look at what it’s like at Skyview 6.

Check-in and lobby

Employees arriving by shuttle or car from DFW – about 7 miles north – enter at a dedicated drop-off spot just outside check-in area. Those coming from elsewhere on campus enter the building from the other side of check-in area. There’s a dedicated Skyview 6 docking station for those coming via the campus bike-share.

The check-in desk sits under ceiling replicas of engine turbines for Boeing 787, 777, 737 and Airbus A320-family planes – the four planes that comprise the carrier’s mainline (nonregional) fleet.

Most employees can access the building and their rooms with mobile keys linked to their phones, but physical key cards are available upon request.

BEN MUTZABAUGH/THE POINTS GUY

Across from the check-in desk is a staircase that rises under a circular medallion paying homage to nearly a half-century of American Airlines flight attendants. The medallion was the same one that hung at American’s original “Stewardess College” – something American says was an industry first when it opened in 1957.

For decades, attendants would have their group photo taken under that medallion upon completing their training — a tradition that now lives on in the lobby of Skyview 6.

“The staircase means a lot to flight attendants,” Byrnes said.

BEN MUTZABAUGH/THE POINTS GUY

Rooms

“Every room is exactly the same,” Ragan said.

The uniform layout, however, doesn’t mean it's drab and boring. Queen-size beds and working desks look out over campus through floor-to-ceiling windows.

During design, team members were solicited for feedback on what they wanted in the room.

“Pilots were passionate about the blackout (blinds),” Ragan shared.

BEN MUTZABAUGH/THE POINTS GUY

There is a recliner in every room, which also came at the request of employees.

Every room has a safe that can fit a laptop, allowing employees to safely stow their company hardware when it’s time to take a break from studying and training regimens.

BEN MUTZABAUGH/THE POINTS GUY

Bathrooms are fitted with mirrors with inline clock displays and Bluetooth capabilities that allow crew members to play music while they get ready for the day.

Typical hotel-style wardrobes are available for hanging clothes. Rooms also feature drawer storage for longer stays since some training sessions can last up to three weeks.

BEN MUTZABAUGH/THE POINTS GUY

Public spaces

Each floor has a study lounge and a laundry room. The lounges are designed as shared spaces to encourage collaboration and interaction among crewmembers, according to Ragan.

Elsewhere, airline-themed art lines the halls. Some signature pieces produced in custom sizes are still yet to arrive.

Open staircases connect areas off the lobby, fitness center and other spots. It’s meant to mimic the feel of Skyview 8, the main administrative building, where all employees — including CEO Robert Isom and the executive team — sit at open desks with few walls.

BEN MUTZABAUGH/THE POINTS GUY

Dining

The Skyview 6 dining facilities run the gamut from grab-and-go options to cafeteria and bar-style offerings.

BEN MUTZABAUGH/THE POINTS GUY

The Tavern evokes a trendy, hip big-city pub. A mix of booths, bar seats and high-top tables flank pool tables and a bar in a triangular-shaped space. Floor-to-ceiling windows can retract during nice weather to transform the pub into an indoor/outdoor space.

Across the courtyard from the Tavern is a cafeteria-style dining facility. Visitors enter this wing of Skyview 6 with the option to stop at a grab-and-go facility or a coffee bar that shifts to wine service in the evening.

BEN MUTZABAUGH/THE POINTS GUY

Those coming for the main dining room place their orders at kiosks and then collect their food as it’s prepared. From there, they proceed to the dining area. There’s a wide range of seating options, and above the signature space is a rotunda with a compass fixed under the circular roof. The giant replica compass points true north.

The eateries serve up to 1,700 lunches in a typical day.

AMERICAN AIRLINES

Courtyard

There's a public outdoor space between two wings of Skyview 6. Texas native plants and reclaimed limestone boulders punctuate the landscaping. Walking trails meander through the space and connect it to the main campus walkways. A docking station sits near a Skyview 6 entrance for visitors arriving by bike.

BEN MUTZABAUGH/THE POINTS GUY

There’s also the Globe of Firsts — an Instagram-friendly installation amid the walking trails in the middle of the courtyard. The 12-foot silver sphere is inscribed with American’s “firsts,” such as the launch of its AAdvantage frequent-flyer program and its trail-blazing female pilots.

AMERICAN AIRLINES

Exercise facilities

At the spacious two-floor fitness center, natural light floods in from floor-to-ceiling windows. The facility offers more than 70,000 square feet of space and features weights, workout machines and group fitness rooms for yoga, biking and other sessions.

Outdoor facilities include a pool and courts for volleyball, basketball and pickleball.

AMERICAN AIRLINES
Featured image by AMERICAN AIRLINES
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

TPG featured card

Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review
Apply for American Express® Gold Card
at American Express's secure site

Rewards

1 - 4X points

Intro offer

As High As 100,000 points. Find Out Your Offer.

Annual Fee

$325

Recommended Credit

Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.