Airbnb Cancels Some Japan Reservations, Offers Solution to Those Abandoned

Jun 7, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Earlier this week, Airbnb abruptly pulled 80% of its listings in Japan off its website. The country is about to implement a new homesharing law that requires government permission to list an apartment or room on a homesharing site. After the government said that it would be implementing the regulations sooner than expected, on June 15,  Airbnb proactively took down listings that didn’t have proper documentation.

But this also left the many travelers in the wind. What would happen to those who’d booked an Airbnb that vanished?

Airbnb was silent for a few days but has now announced a program to support travelers who were affected by the new law.

Any reservation for stays beginning from June 15 through June 19 has been canceled, as required by Japanese Tourism Agency regulations. For reservations from June 20 onward, if a listing has not been licensed within 10 days of guest arrival, the reservation will be canceled. Airbnb is supporting hosts by offering them legal and monetary support to help speed up the permitting process, hopefully leading to less reservations being nixed.

Airbnb has crafted a Japan Travel Response Plan to aid affected travelers who might have been affected by the new law. The plan, which seems pretty generous, includes:

  • A $10 million fund to cover “reasonable additional expenses” for guests who might have to secure new accommodations or shell out for flight change fees.
  • For any reservation canceled after June 15 because the host lacked the proper license, Airbnb will provide a full refund and Airbnb credit worth at least 100% of the booking value to use for a future trip. Guests will also receive a $100 coupon for an Airbnb Experience. So if you spent $1,000 on an Airbnb, you’d get your money back plus a $1,000 Airbnb gift card.
  • If travelers can’t find worthy replacement accommodations on Airbnb, the company will connect them with a Japanese travel agency to find a new place to stay.

Although it’s unlikely that credit card trip insurance could come into play here because travel arrangements that have been canceled or changed by a common carrier usually aren’t covered, it still may be worth contacting your bank’s trip insurance provider to see if they can provide any compensation. Other third party trip insurance could help, too, depending on the policy you chose.

Featured image courtesy of Airbnb.

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points

TPG'S BONUS VALUATION*: $1,650

CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
  • Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
  • Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
  • Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.
Regular APR
15.99%-22.99% Variable
Annual Fee
$95
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.