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How to Avoid Booking a Bad Hotel

Sept. 01, 2019
10 min read
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A disappointing hotel stay stinks, whether you're on the road a dozen nights a month or you only travel a few times a year. Anyone that values travel -- and their dollars and points -- will bristle at being subjected to a night or more in a hotel that doesn't check the boxes. Here are our tips to make sure you do everything you can to book the right hotel for every stay.

What's a "Bad" Hotel?

We can rant and rave about a bad hotel experience but "bad" can mean different things to different people. We can all agree that straight-up terrible hotel stays are the ones where we hear nightmarish stories of bedbug infestations, large hidden resort fees and lax security.

There's a hole but no pool. (Photo by Summer Hull / The Points Guy)

But sometimes "bad" just means the hotel wasn't well suited to you. The location wasn't right, the available room type didn't meet your needs, the view wasn't what you had hoped for or the hotel lacked a certain amenity you were expecting and greatly missed (like a closed pool). A hotel may even leave a bad impression if you find out later that you overpaid for the stay or if the staff simply were unkind.

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So how can you avoid choosing the wrong hotel for your stay? Here are some basic tips to employ every time you research a property for an upcoming trip.

Related: The Best Hotel Chains for Families

Research the Options

Even if you don't have a ton of time on your hands, try to carve out a few minutes to do some basic research on hotel choices for your destination. Consider the following factors:

  • hotel brand
  • price (cash or points)
  • location
  • room type
  • amenities
  • cancellation policy
(Photo by JT Genter / The Points Guy)

Narrow Down Your Pick of Hotel Brands

Generally speaking, you'll usually have an idea of the hotel chain or chains to consider based on your elite status (or status that you're working to attain) or your rewards points balance with those programs, assuming those things matter to you. You may ultimately select a hotel outside of your usual brand loyalties, but looking at what's available under the umbrella of your favorite chain(s) is always a good place to begin.

St. Regis New York (Summer Hull / The Points Guy)

Set a Budget

Whether you plan to pay with cash or points, set the budget you'd like to stick to. It will help rule out hotels so you don't waste time researching a spot that's beyond your budget. Once you pick a hotel, it pays to be aware of any Best Rate Guarantee program so you can get take advantage of the best rate possible.

Related: The Best Hotel Credit Cards of 2019

Location, Location, Location

Next, focus on location. Being in a vibrant or charming neighborhood can go a long way toward improving your opinion of any hotel. Staying close to the sights you wish to visit means you aren't wasting time commuting from one part of the city to another. Being further out of a city center can work to your advantage on the pricing side, but make sure you can easily get from the hotel to all the spots on your trip agenda. Is the hotel near public transportation or are there ride-sharing services to call upon?

Park Hyatt Vienna (Summer Hull / The Points Guy)

Also make sure the hotel is where you think it is. It may have "beach" in its name, but is it right on the beach or just nearby, necessitating getting in and out a car while you are all wet and sandy? It pays to double-check the specifics.

Once you have a shortlist of hotels, pop the addresses into Google Maps to see what else is in the immediate area. A hotel down the street from a grocery store, for example, will make it easy to stock up on drinks and food for the room. A quick glance at the map can also show if the hotel really is in the middle of nowhere and not your best choice for this particular stay.

Beachfront or beach in just name only? (Photo by Summer Hull / The Points Guy)

What Room Types Are Available?

Do a quick search of your dates to see which room types are available. Do they match your requirements? If you're traveling on business and need to work in the room, you'll probably want a room with a desk. Visiting the hotel with your kids? You're probably looking for a spacious room with two queen-size beds or even a two-room suite.

If the view from the room matters to you, be sure to select the category that punches that button. In other words, if you have your heart set on a mountain-view or ocean-view room, book that. Don't book an entry-level "no view" room and hope to be upgraded -- that can be a recipe for disappointment.

A hotel might appear perfect in all other aspects but you might need to cross it off your shortlist if it doesn't have an available room that meets your core requirements.

(Photo by Summer Hull / The Points Guy)

Do the Amenities Match Your Needs?

Finally, does the property offer the amenities that you want and need? Plenty of hotel chains offer free breakfast. If that's important to you, be sure it's included in the room rate. If you're traveling with your family and a kids club is important, make sure one is on site and find out if it's free of charge or fee-based.

Free room service breakfast at the Park Hyatt Vienna thanks to Hyatt Globalist status (Photo by Summer Hull/The Points Guy)
Free room service breakfast at the Park Hyatt Vienna thanks to Hyatt Globalist status. (Photo by Summer Hull/The Points Guy)

Book hotels with service standards that match your expectations. Note that if your expectations are high, you may need to pay more -- via cash or points -- for that level of service.

Book hotels with the amenities you want and will actually use. If you always have a glass of wine at the bar before heading out for dinner, make sure your chosen property has a bar with hours that match when you want to be there. (Or choose Kimpton which has a free evening wine hour.) At the same time, don't be lured by benefits that won't help you. If you always sleep late on vacation, that "free" breakfast that the hotel stops serving at 9:30am won't help you at all.

What's the Cancellation Policy?

Make a note of the cancellation policy -- whether you're on a paid or points rate. (And make sure to ask the question: Are hotel stays booked with points refundable?) Hopefully your trip will happen as scheduled, but life also happens and it's good to understand what your options are if you end up having to cancel your stay. Some hotels have a big cash penalty for a cancelled award stay (ahem, some St. Regis ski properties), so read the fine print carefully.

Seek Out Firsthand Reviews

Once you've got a list of two or three hotels you're considering for your trip, the easiest way to avoid picking a bad option is to talk with other travelers who've stayed there recently.

Ask your circle of friends first — preferably the ones who share your travel philosophy. Then extend that to posting a question either at the TPG Lounge or TPG Family Facebook groups. Members of these private groups are hard-core travelers who are happy to share their thoughts on the hotels they've loved and the ones they wish they had taken a pass on.

You can also check to see if a site you trust (like The Points Guy) has done a recent review, so you can get detailed first-hand info.

There are also plenty of sites that publish traveler reviews. TripAdvisor is a major player in that arena. The best way to use that platform, and steer clear of any less-than-helpful reviews, is to follow your friends and trusted travel writers there. Then, when you're researching hotels and restaurants at the site, reviews written by people you follow will be called out so you can see what they think about the venue.

Next, consider reviews at hotel websites like Marriott. When you search for a hotel and click on the "Reviews" link, you're reading comments from travelers who actually stayed at the property and responded to Marriott's online satisfaction survey after their visit. For that reason, the comments are pretty candid and talk about real-world issues encountered at the hotel, like wonky air-conditioning, a long wait at check-in or an underwhelming breakfast buffet.

Kimpton Seafire Hotel (Photo by Scott Mayerowitz / The Points Guy)

Weigh the Pros and Cons, Then Book

Once you've got a handle on all of these factors, weigh the pros and cons of each hotel, choose one and book. Doing even just a little bit of research and getting the opinion of someone who's visited the property will go a long way to ensure you don't pick a bad apple in the bunch.

Bottom Line

Have you ever ended up in a terrible hotel despite all your efforts to pick the best option for the trip? What was the hotel's issue(s) and how do you avoid a repeat of that scenario in the future? We'd love to hear your hotel selection tips in the comments.

Featured image by Getty Images/Tetra images RF

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  • Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.
  • 6x points at hotels participating in the Marriott Bonvoy® program.
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Best Marriott card for Business Owners
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
Go to review

Rewards Rate

6X6x points at hotels participating in the Marriott Bonvoy® program.
4X4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
2X2x points on all other eligible purchases.
  • Intro Offer
    Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.

    Limited Time Offer: Earn 100,000 points
    75,000 points
  • Annual Fee

    $125
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

Pros

  • 6x points on eligible purchases at hotels participating in the Marriott Bonvoy program
  • 4x points at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping
  • 2x points on all other eligible purchases
  • Earn a free-night award each card renewal month (up to 35,000 points)
  • Receive 15 elite night credits to jump-start status
  • Transfer Marriott points to 40+ airlines

Cons

  • Airline points transfer ratios are poor
  • Must spend $60,000 in a year for second free-night award
  • Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.
  • 6x points at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
  • Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
  • Terms apply.
  • See Rates & Fees