How your credit card can protect you if your favorite store goes bankrupt
It's been a rough few years for retailers, and the last few months are no exception. With retailers such as Barneys filing for bankruptcy and Topshop already filing and closing its U.S. stores, the retail apocalypse isn't showing any signs of slowing down.
This begs the question: If your retailer goes out of business, what happens to your store card? In addition, are you entitled to any purchase protection benefits for retailers that aren't accepting returns?
Let's break this down bit by bit. We will start off saying that we (usually) never recommend signing up for a store card to begin with. While additional discounts sound appealing, most of the cons outweigh the pros. Typically, it really only makes sense to get one if you don't have much of a credit history, since they are easier to get. That said, if that ship has already sailed and you have one in your wallet, here's what to expect.
Unfortunately, it's not going to be all rainbows and sunshine. You'll lose one of your lines of credit, as well as any rewards that you might have amassed over the years. The former especially is bad news for your credit score, according to CreditCards.com. That said, you still have to pay what you owe — it's not Monopoly money all of a sudden.
Let's say you have some purchases you planned on returning, but the retailer has gone belly-up and isn't accepting returns. What's next? The good news is that getting your money back may be possible; the bad news is that it's easier said than done.
First, you'll want to contact your credit card issuer and submit a claim within 90 days from the date of purchase. When I contacted American Express, I was told the Purchase Protection benefit applies to all cards, although coverage levels may vary depending on which card you have. To file a claim, go to americanexpress.com/onlineclaim or call (800) 322-1277. Of course, it isn't a given that you'll get your money back, but it's definitely worth a shot.
Chase has a similar policy. According to their terms of service, "eligible personal property that has been damaged, stolen, or involuntary and accidental parting with property within 120 days from the date of purchase" is covered, although you can only receive up to a maximum of $500 per claim and up to $50,000 per account. Again, you'll want to file a claim sooner rather than later.
Citi was the frontrunner for purchase protection benefits... until this past June. The issuer announced that it will be removing a lot of these protections as of September 22. As of now, the official policy states: "If you try to return an item within 90 days of purchase and the merchant won't take it back, We may refund You the purchase price up to $300 per item and $1,000 per year. To be eligible for coverage, You must pay for the item in full with Your Citi Card and/or ThankYou Points. We will only reimburse the lesser of the actual amount paid for with Your Citi Card (including ThankYou Points) or the maximum coverage per item. The item must be purchased in the United States and its territories." Coverage is limited to $1,000 per calendar year per account. Bottom line here is that if you purchased something with any Citi card in the last 90 days, and need to return it to a bankrupt retailer, file a claim ASAP.
If you're a Capital One cardholder, you might be out of luck a bit. The issuer unfortunately doesn't offer purchase protection on any of its cards.
The other thing to keep in mind here is that once a retailer files for bankruptcy, all sales should be considered final. Yes, you may end up getting your money back thanks to your credit card, but it's better to be safe than sorry here and not purchase anything from a bankrupt store to begin with. If you already have some items that you want to return, though, your credit card may be able to help you out a bit here.
This is why we don't pay for things in cash, right?
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Rewards
| 2X miles | 2 miles per dollar on every purchase |
| 5X miles | 5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel |
| 10X miles | 10 miles per dollar on hotels and rental cars booked through Capital One Business Travel |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
- The Capital One Venture X business card has a very lucrative welcome offer.
- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month
Rewards Rate
| 2X miles | 2 miles per dollar on every purchase |
| 5X miles | 5 miles per dollar on flights and vacation rentals booked through Capital One Business Travel |
| 10X miles | 10 miles per dollar on hotels and rental cars booked through Capital One Business Travel |
Intro Offer
Earn 200K miles when you spend $30K in the first 3 months, and an additional 200K miles when you spend $150K in the first 6 monthsLIMITED-TIME OFFER: Earn up to 400K bonus milesAnnual Fee
$395Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.740-850Excellent
Why We Chose It
The Capital One Venture X Business Card has all the Capital One Venture X Rewards Credit Card has to offer and more. It offers an incredible welcome bonus and requires an equally impressive spend to qualify. In addition, the card comes with premium travel perks like annual travel credit. (Partner offer)Pros
- The Capital One Venture X business card has a very lucrative welcome offer.
- In addition, the card comes with many premium travel perks such as an annual $300 credit for bookings through Capital One Business Travel.
- Business owners are also able to add employee cards for free.
Cons
- The card requires significant spending to earn the welcome offer.
- Another drawback is that the annual travel credit can only be used on bookings made through Capital One Business Travel.
- LIMITED-TIME OFFER: Earn up to 400K bonus miles: 200K miles when you spend $30K in the first 3 months, and an additional 200k miles when you spend $150k in the first 6 months
- Earn unlimited 2X miles on every purchase, everywhere—with no limits or category restrictions
- Earn 10X miles on hotels and rental cars and 5X miles on flights and vacation rentals booked through Capital One Business Travel
- With no preset spending limit, enjoy big purchasing power that adapts so you can spend more and earn more rewards
- Empower your teams to make business purchases while earning rewards on their transactions, with free employee and virtual cards. Plus, automatically sync your transaction data with your accounting software and pay your vendors with ease
- Redeem your miles on flights, hotels and more. Plus, transfer your miles to any of the 15+ travel loyalty programs
- Every year, you'll get 10,000 bonus miles after your account anniversary date. Plus, receive an annual $300 credit for bookings made through Capital One Business Travel
- Receive up to a $120 credit for Global Entry or TSA PreCheck®. Enjoy access to 1,300+ airport lounges worldwide, including Capital One Lounge locations and Priority Pass™ lounges, after enrollment
- Enjoy a $100 experience credit and other premium benefits with every hotel and vacation rental booked from the Premier Collection
- This is a pay-in-full card, so your balance is due in full every month

