Skip to content

TPG Lounge poll: What's the toughest credit card concierge request you've made?

Dec. 01, 2019
4 min read
TPG Lounge poll: What's the toughest credit card concierge request you've made?
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Sign up for our daily newsletter

Update: Some offers mentioned below are no longer available. View the current offers here.

Concierge services are one of the most intriguing perks offered among premium credit cards, performing sometimes mythical feats such as discounted Hamilton tickets and guest access to once-in-a-lifetime events such as the Olympics.

These concierge services are offered with most top-tier credit cards, such as The Platinum Card® from American Express or the Chase Sapphire Reserve. These services are provided by third party companies and not by the issuers themselves, so the responsiveness and quality of the results can vary, but nevertheless it can be a very useful service.

So, we asked the TPG Lounge what were some of the craziest tasks the card concierges had been able to pull off for them.

Help with restaurant reservations

"I needed to book the French Laundry restaurant in Napa, CA area for my boss. Not a crazy request, but very difficult restaurant to book. Reservation line opens 2 months from the desired date at 10:30 a.m. Right on the dot, I called their reservation and had busy tone all morning. When I finally got thru hours later, they’re booked up! I emailed the visa signature concierge (thru CSR) and the world elite MC concierge (thru my Citi AAdvantage), didn’t have the Amex Plat then, told them what I needed. I wanted to see which one of them can pull it off. Visa signature concierge came thru!!! Boss was happy, wondered how I managed to book a table. Didn’t tell him my secret." — K. Bana-ay
"Walked into a highly suggested restaurant in Sonoma California without a reservation, was told a 3 hour wait for a table of 8. Called the Amex PLT concierge from outside and we were seated 10 minutes after the call." — J. Solsol Jr.
"My mom went on a girls trip. They had dinner reservations at a restaurant ... I had Amex set it up so they were met at the door with drinks, the dinner was put on my card and they never knew till the end." — S. Santos

Over-the-top vacation requests

"My wife and I wanted to take a tour to the DMZ at the border between South Korea and North Korea that included a stop at the Joint Security Area. All of the tours that I found on the day that we’d be in Seoul were fully booked, but the Amex Concierge found us one and booked it for us. I’m not even sure what value to put on the Amex Concierge Team helping us experience something that we otherwise wouldn’t have experienced!" — J. Brist
"I was trying to plan my buddy's bachelor party, so I gave the Amex Plat concierge an idea of the kind of place we wanted to stay, my desire to have a butler and chef, a shopping list for food/drinks from Costco, the need for, uh, entertainment, an outing, etc. They sourced everything, wrote a report with prices, and helped me figure out the budget. Very helpful to say the least." — J. Zisner

Personal shopping

"I once asked Amex Plat concierge to send flowers to 8 of my girlfriends in 4 different states, plus Canada and Israel. Gave them a price range and they took care of the rest, all delivered w/in a few days of each other." — Lisa Gootee
"Amex Plat Concierge got me Orchestra tickets to Hamilton at Face Value (2 years ago) on my birthday. Funny thing, when it came to Boston last fall I won the Hamilton ticket lottery and got 2 orchestra tickets for $10./each ????. Just Hamilton lucky I guess!" — M. O'Sullivan
"I used to have Amex plat concierge price shop things for me. Everything from gifts to massages and facials." — M. Bell

Concierge services might not be something you think about when it comes to your card benefits. However, as the lounge members have proved they can be very helpful in getting some hard-to-get reservations, or simply helping you with the logistics of things you want to do on your next trip.

For the latest travel news, deals, and points and miles tips please subscribe to The Points Guy daily email newsletter.

Featured Photo by Shutterstock

Featured image by I've
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers

TPG featured card

TPG Exclusive Offer
TPG Exclusive Offer
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

1 - 5X points
5XGet 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com
1.5XEarn 1.5X points on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year
1X1X points for each dollar you spend on eligible purchases.

Intro offer

Earn 150,000 points120,000 points
The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.

Annual Fee

$695

Recommended Credit

670-850
Good, Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

It's hard to find a card that competes with the mile-long list of benefits that come with the Amex Business Platinum. While it's certainly not the card for the average consumer, a business owner with tons of expenses -- especially related to travel -- will find this card incredibly valuable. This card is similar to the consumer version that Amex offers, but with more business-oriented perks around statement credits and earning rates that are a better fit for business owners.

Pros

  • An up to $100 credit for Global Entry or TSA PreCheck application fee every four to five years
  • Up to $400 annual credit for eligible U.S. Dell purchases (enrollment required)
  • Gold status at Marriott and Hilton hotels (enrollment required)
  • Access to the Fine Hotels & Resorts program and Hotel Collection
  • Extended warranty protection
  • International Airline Program and Cruise Privileges Program

Cons

  • Steep annual fee
  • Difficulty meeting $15,000 welcome offer for smaller businesses
  • Limited high-bonus categories outside of travel
  • The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.
  • Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases.
  • Earn 1.5X points (that’s an extra half point per dollar) on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year.
  • Unlock over $1,000 in annual statement credits on a curation of business purchases, including select purchases made with Dell Technologies, Indeed, Adobe, and U.S. wireless service providers.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year for checked baggage fees, lounge day passes, and more at one selected airline.
  • $189 CLEAR® Credit: Use your Card and get up to $189 back per year on your CLEAR® membership. CLEAR® is available at more than 50 U.S. airports and stadiums.
  • The American Express Global Lounge Collection® can provide an escape at the airport. With more than 1,400 airport lounges across 140 countries and counting, you have more lounge location options than any other credit card on the market as of 9/2021.
  • $695 Annual Fee.
  • Terms Apply.
Apply for The Business Platinum Card® from American Express
at American Express's secure site
Terms & restrictions apply. See rates & fees
TPG Exclusive Offer
TPG Exclusive Offer
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

5XGet 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com
1.5XEarn 1.5X points on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year
1X1X points for each dollar you spend on eligible purchases.
  • Intro Offer
    The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.

    Earn 150,000 points
    120,000 points
  • Annual Fee

    $695
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Good, Excellent

Why We Chose It

It's hard to find a card that competes with the mile-long list of benefits that come with the Amex Business Platinum. While it's certainly not the card for the average consumer, a business owner with tons of expenses -- especially related to travel -- will find this card incredibly valuable. This card is similar to the consumer version that Amex offers, but with more business-oriented perks around statement credits and earning rates that are a better fit for business owners.

Pros

  • An up to $100 credit for Global Entry or TSA PreCheck application fee every four to five years
  • Up to $400 annual credit for eligible U.S. Dell purchases (enrollment required)
  • Gold status at Marriott and Hilton hotels (enrollment required)
  • Access to the Fine Hotels & Resorts program and Hotel Collection
  • Extended warranty protection
  • International Airline Program and Cruise Privileges Program

Cons

  • Steep annual fee
  • Difficulty meeting $15,000 welcome offer for smaller businesses
  • Limited high-bonus categories outside of travel
  • The Points Guy Exclusive Offer: Earn 150,000 Membership Rewards® points after you spend $15,000 on eligible purchases with the Business Platinum Card® within the first 3 months of Card Membership.
  • Get 5X Membership Rewards® points on flights and prepaid hotels on amextravel.com, and 1X points for each dollar you spend on eligible purchases.
  • Earn 1.5X points (that’s an extra half point per dollar) on eligible purchases at US construction material & hardware suppliers, electronic goods retailers and software & cloud system providers, and shipping providers, as well as on purchases of $5,000 or more everywhere else, on up to $2 million of these purchases per calendar year.
  • Unlock over $1,000 in annual statement credits on a curation of business purchases, including select purchases made with Dell Technologies, Indeed, Adobe, and U.S. wireless service providers.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year for checked baggage fees, lounge day passes, and more at one selected airline.
  • $189 CLEAR® Credit: Use your Card and get up to $189 back per year on your CLEAR® membership. CLEAR® is available at more than 50 U.S. airports and stadiums.
  • The American Express Global Lounge Collection® can provide an escape at the airport. With more than 1,400 airport lounges across 140 countries and counting, you have more lounge location options than any other credit card on the market as of 9/2021.
  • $695 Annual Fee.
  • Terms Apply.