Here's How to Score a Private Cabana and Spa Treatments at British Airways' Most Exclusive Lounge
British Airways has its home base -- and largest hub -- at London's Heathrow Airport, so it's logical that the airline offers its most premium passenger experience there.
But though BA has business- and first-class lounges at Heathrow (LHR), it also offers an even more exclusive lounge in Terminal 5: the Concorde Room. This lounge is reserved for first-class passengers flying on a British Airways flight and holders of BA's highest-tier elite status who earn over 5,000 Tier Points in a given year.
Although the Concorde Room may not be the nicest first-class lounge in the world, it's certainly more than sufficient as a place to pass time at the airport. There's a Concorde dining area that offers a la carte meals and a top-shelf bar. There's also plenty of (rather outdated) seating inside the lounge and on the terrace overlooking Terminal 5.
The Concorde Room offers three private "cabanas" that can be reserved ahead of time for British Airways first-class passengers. Each of these is basically a small private room, with two chairs, a TV and a private bathroom with shower.
Even if you're not interested in the private room, reserving a cabana is the best way to guarantee a shower in the Concorde Room, since standby wait times for shower rooms can often exceed two hours.
In addition to the private cabanas, BA offers further pampering for its first- and business-class passengers (as well as Executive Club Gold members) in the form of complimentary 15-minute spa treatments from the Elemis Spa within the lounge complex in terminals 3 and 5 at LHR. However, the treatments are only offered on a first come, first served basis to eligible passengers, except for those flying in British Airways first class. These passengers can reserve their treatments from 28 days before departure until 48 hours before departure.
To make reservations for either the Concorde Room cabanas or Elemis Spa treatments, you can call the British Airways You First hotline at either (800) 331-1332 or +44 161 448 3013 or fill out this online form. Any British Airways first-class passenger is eligible for this service, regardless of whether you paid $10,000 (no judgment) or 70,000 Alaska Mileage Plan miles for your ticket. The cabanas can be reserved for a block of time, usually in three-hour increments, while the spa treatments are booked in 20-minute intervals (to allow you time to fill out a spa intake form). One final tip: This hotline often has a very short wait queue, so you can also use the You First hotline to help with other travel needs, like seat assignments or handling travel disruptions.
Bottom Line
While British Airways may not offer world's most groundbreaking first-class product, it's the key to unlocking private cabanas and reservations for spa treatments when traveling with BA. Since most long-haul planes in the airline's fleet feature a first-class cabin, there are lots of passengers eligible to enter the British Airways Concorde Room and receive spa treatments. Make sure you book ahead of time in order to guarantee you get that coveted Jet Lag Eye Reviver facial before boarding a very long flight.
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 3X | Earn 3X Miles on Delta purchases. |
| 1X | Earn 1X Miles on all other eligible purchases. |
Pros
- Delta SkyClub access when flying Delta
- Annual companion ticket for travel on Delta (upon renewal)
- Ability to earn MQDs through spending
- Various statement credits for eligible purchases
Cons
- Steep annual fee of $650
- Other Delta cobranded cards offer superior earning categories
- Earn 100,000 Bonus Miles after you spend $6,000 or more in purchases with your new Card within the first 6 months of Card Membership and an additional 25,000 bonus miles after you make an additional $3,000 in purchases on the Card within your first 6 months, starting from the date that your account is opened. Offer Ends 04/01/2026.
- Delta SkyMiles® Reserve American Express Card Members receive 15 Visits per Medallion® Year to the Delta Sky Club® when flying Delta and can unlock an unlimited number of Visits after spending $75,000 in purchases on your Card in a calendar year. Plus, you’ll receive four One-Time Guest Passes each Medallion Year so you can share the experience with family and friends when traveling Delta together.
- Enjoy complimentary access to The Centurion® Lounge in the U.S. and select international locations (as set forth on the Centurion Lounge Website), Sidecar by The Centurion® Lounge in the U.S. (see the Centurion Lounge Website for more information on Sidecar by The Centurion® Lounge availability), and Escape Lounges when flying on a Delta flight booked with the Delta SkyMiles® Reserve American Express Card. § To access Sidecar by The Centurion® Lounge, Card Members must arrive within 90 minutes of their departing flight (including layovers). To access The Centurion® Lounge, Card Members must arrive within 3 hours of their departing flight. Effective July 8, 2026, during a layover, Card Members must arrive within 5 hours of the connecting flight.
- Receive $2,500 Medallion® Qualification Dollars with MQD Headstart each Medallion Qualification Year and earn $1 MQD for each $10 in purchases on your Delta SkyMiles® Reserve American Express Card with MQD Boost to get closer to Status next Medallion Year.
- Enjoy a Companion Certificate on a Delta First, Delta Comfort, or Delta Main round-trip flight to select destinations each year after renewal of your Card. The Companion Certificate requires payment of government-imposed taxes and fees of between $22 and $250 (for itineraries with up to four flight segments). Baggage charges and other restrictions apply. Delta Basic experiences are not eligible for this benefit.
- $240 Resy Credit: When you use your Delta SkyMiles® Reserve American Express Card for eligible purchases with U.S. Resy restaurants, you can earn up to $20 each month in statement credits. Enrollment required.
- $120 Rideshare Credit: Earn up to $10 back in statement credits each month after you use your Delta SkyMiles® Reserve American Express Card to pay for U.S. rideshare purchases with select providers. Enrollment required.
- Delta SkyMiles® Reserve American Express Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
- With your Delta SkyMiles® Reserve American Express Card, receive upgrade priority over others with the same Medallion tier, product and fare experience purchased, and Million Miler milestone when you fly with Delta.
- Earn 3X Miles on Delta purchases and earn 1X Miles on all other eligible purchases.
- No Foreign Transaction Fees. Enjoy international travel without additional fees on purchases made abroad.
- $650 Annual Fee.
- Apply with confidence. Know if you're approved for a Card with no impact to your credit score. If you're approved and you choose to accept this Card, your credit score may be impacted.
- Terms Apply.
- See Rates & Fees