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If you have a Hilton co-branded Citi credit card, its days are numbered. As announced late last year, the hotel chain is dropping Citi in favor of a partnership with a single issuer: Amex.
If you have a Citi Hilton Honors Card or Citi Hilton Honors Reserve Card, it will be automatically transitioned to a Hilton co-branded Amex credit card by the end of January 2018. Here are answers to all the questions you may have as a Citi Hilton cardholder.
Q: When will I get my new Hilton Amex card?
A: Amex has already started sending out the new Hilton Amex cards to existing Hilton Citi cardholders, so if you haven’t received yours in the mail yet, it should arrive in the next week or two.
Q: Which card will I get as a replacement?
A: This depends on which Citi Hilton card you currently hold. If you have the Citi Hilton Honors Card, you’ll receive the no-fee Hilton Honors American Express Card. And if you have the Citi Hilton Honors Reserve Card, you’ll be transitioned to the Hilton Honors Ascend Card — one of three new Hilton cards Amex will launch this month. If you want to switch to a different card (to take advantage of a higher bonus category multiplier, for instance), contact Amex after you receive your new Hilton card.
Q: Will I be eligible for a sign-up bonus on my new card?
A: No, because you’re an existing cardholder transitioning to a different card, you won’t be eligible for a sign-up bonus.
Q: When can I start using my new Hilton Amex?
A: Citi Hilton cardholders can start using their Hilton Amex cards on January 30 — which is a bit confusing, since you’ll likely receive your replacement Amex card before that date. So basically, don’t throw out your Citi Hilton card till the end of the month, unless you weren’t planning on making any purchases with either the Citi or Amex Hilton cards.
Q: What will happen to my Citi Hilton card’s balance once I receive the Amex?
A: It will move over to your new Amex account, naturally!
Q: Will my card account number change?
A: Yes, it will — as will the account numbers of any authorized users you have on your Citi Hilton card(s).
Q: What if I already have a Hilton Amex or Hilton Amex Surpass card?
A: You’ll still get an additional one if you have a Citi Hilton card that’s being converted. You can contact Amex to learn about the options you have for your account after your account is transferred.
The switchover from Citi Hilton cards to Amex Hilton cards should be pretty seamless; you’ll get your new Amex card in the next few weeks, and can begin using it on January 30. You’ll want to add your Amex Hilton card to your AmericanExpress.com account or create a new one on January 30. Until January 30, 2018, Citi cardholders can continue to access their account online at Citi.com. However, after January 25 only limited online functionality will be available to Citi cardholders whose accounts are transferring to American Express. You can find additional information on the FAQ page here.
If you aren’t an existing Citi Hilton cardholder but are interested in the upcoming Hilton Amex cards, keep an eye out for those to launch on January 18. We don’t yet have info on the cards’ sign-up bonuses, so stay tuned.
Featured photo by Shutterstock.com
With great travel benefits, 2x points on travel & dining and a 50,000 point sign up bonus, the Chase Sapphire Preferred is a great card for those looking to get into the points and miles game. Here are the top 5 reasons it should be in your wallet, or read our definitive review for more details.
- Earn 50,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $625 toward travel when you redeem through Chase Ultimate Rewards®
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- Earn 5,000 bonus points after you add the first authorized user and make a purchase in the first 3 months from account opening
- No foreign transaction fees
- 1:1 point transfer to leading airline and hotel loyalty programs
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 50,000 points are worth $625 toward travel
- No blackout dates or travel restrictions - as long as there's a seat on the flight, you can book it through Chase Ultimate Rewards