Review: The Virgin Australia Lounge in Sydney (SYD)

Nov 5, 2017

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Update: Some offers mentioned below are no longer available. View the current offers here.

Until earlier this year, Virgin America operated a Loft at LAX, while Virgin Atlantic offers a handful of Clubhouses in the US and around the world. With a less playful name, I couldn’t help but wonder if the Virgin Australia Lounge would measure up — if the Sydney location is any indication, not only does it keep up with its counterparts, it raises the bar.

In This Post


Shortly after clearing security in the domestic terminal at Sydney Airport (SYD), you’ll spot signs for the Virgin Australia Lounge. Easy to find, the small entryway and staircase leading to the front door give no indication of the size and splendor that await inside.

At the top of the stairs, the Virgin Australia Lounge awaits.

I didn’t know if I’d even be able to get into the lounge since I have no elite status on Virgin Australia and I was flying in economy at the time. The lounge was not listed when I searched for properties I could access with my Priority Pass or Lounge Pass memberships, but I was so weary from a long day of travel and still had a three-hour layover so I figured it was worth investigating.

If you're catching a flight in the domestic terminal at Sydney Airport, you're sure to notice signs to the Virgin Australia lounge.

Inside, no signs were posted as to what cards granted access, so I asked the agent behind the check-in counter. She proceeded to enumerate a litany of allowable airline statuses  — none of which I had — then patiently cycled through a catalog of credit cards, mostly from Australian issuers. I stopped her mid-list when she said “American Express Platinum Card.”

I produced my Business Platinum Card® from American Express and our boarding passes — I was traveling with a friend — and the agent cheerily entered the information and showed us in. We were told that flights would be announced and we were, in fact, notified at 9:27pm of our 10:00pm flight.

The Check-In Counter gave no indication of whether I'd be allowed in.

Layout and Amenities

The lounge is huge. Turning a corner, I saw seating area after seating area — chairs and small tables, stools and bars — and it didn’t seem to end.

Just one of many places to sit. A TV reminds us we're in Australia.

Later, I was told the lounge could accommodate about 1,000 people — and did so the previous week when storms had grounded all outbound flights.

Even more seating.

With only one flight left to depart the night I was there, I counted about a dozen passengers enjoying their considerable space with no need to open the entire separate section upstairs, which handles the overflow. I was especially appreciative that the lounge stays open until the airline’s last flight is called for boarding — my biggest pet peeve about many lounges in the US is when they don’t do this.

Yet another seating area.

Throughout the lounge, I found all the style I’d come to expect from a Virgin-branded aviation experience, including modern curved lines, mood lighting and ambient electronic music. Even the ceiling looked fantastic.

Look up! Even the ceiling is cool.

Private showers were available in all bathrooms and although a shoe shine station was set up, it was unattended at this hour.

This way to the showers (don't worry, there were ones for ladies too).

A small business center offered computers and an out-of-order printer. Throughout the lounge, it was easy to plug into the power outlets. The free Wi-Fi clocked in at a decent 6.89/6.97 Mbps.

Set up your laptop or use the house computers to get some work done.

Unlike most other lounges I’ve seen, a separate escalator deposited passengers directly from the lounge back into the terminal. Personally, I would have preferred the escalator to take us up into the lounge, but still, it was a nice touch.

Go directly to your gate from the exit escalator.

Food and Beverage

All the food and beverages in here are complimentary, and most items are presented along one long and wavy bar, with a few treats tucked away elsewhere in the lounge. Keep an eye out for the enormous pit of dark chocolates alongside the lounge service desk.

So much food and drink, it couldn't all fit in the frame.

Everything is self-serve, save for the custom coffee bar and beer.

This coffee bar was closed but more was available at the central counter.

If you’re thirsty, this lounge is the place to be. Six flavors of soda in the fountain sat next to eight wine offerings — four each of red and white.

Serve yourself from six sodas or eight wines.

Two beers on tap are backed up by large refrigerators with dozens more in bottle form. This almost makes up for the absence of liquor.

Beer, beer and more beer.

The food was anchored by a selection of salads, fruit and soup. A menu promised hot food but unfortunately not at this late hour.

Hot soup and a menu of cold salads. Sadly, hot lunch was long over.

At one end of the bar were chips and popcorn. At the other, toasts and spreads.

Turn your bread into toast and your mild hunger into satisfaction.

And of course, since it’s Australia, Vegemite.

Australia, therefore Vegemite.

The food tasted fresh and flavorful, and while nothing here would qualify as a main course, it did suit the needs of a weary traveler.

Overall Impression

Not only are the architectural lines clean, but the place itself is clean, too. The food counters were spotless and aside from the broken printer, everything seemed to be functioning properly.

The service was friendly, even when things got a little tense. An agent came to my seat to ask if I had been taking photos (I was), saying she was concerned that I had been leaning over counters (I wasn’t) and was worried that I’d captured sensitive passenger information (I hadn’t). A minute later, she asked to see the photos in my camera as a security measure. I complied and she thanked me for cooperating. Later when we left, she asked, “How did you like our lounge?”

I liked this lounge a lot. I’d hate to be here with 1,000 other people, but for a recharge during a long travel day, the Virgin Australia Lounge at Sydney Airport was an unexpected and much-appreciated delight. I’d stop there again every time I could — and maybe leave the camera in the bag.

Have you visited the Virgin Australia Lounge in Sydney? Share your own experience with us, below.

All images courtesy of the author.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.