How Credit Card Companies Are Helping Customers After Irma

Sep 19, 2017

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

While Hurricane Irma is history, the lives of many people will never be the same. In Florida alone, 4.4 million homes and businesses lost their power at some point during the storm, and damage estimates have reached into the hundreds of billions of dollars.

When your life has been threatened by a natural disaster, the last thing that you may be able to worry about are your credit card bills. Thankfully, many of the major credit card issuers are taking steps to help hurricane survivors.

American Express

Amex has posted the following on its homepage:

“Our thoughts are with those affected by the recent hurricanes. We’re working with customers in FEMA impacted areas. If you need help, please call 800-528-4800 or chat online. We’re also supporting relief efforts through a donation to the American Red Cross. If you’d like to help, you can use your American Express Card or Membership Rewards Points by donating now.”

Bank of America

For customers in FEMA-designated areas, Bank of America is automatically offering fee refunds for credit card cash advance fees and Overdraft Protection transfer fees on its credit cards. It’s also waiving late payment fees on credit cards, and some consumer and small business loans, including mortgage, home equity, auto and personal loans. Bank of America’s Client Assistance team can also review clients’ existing accounts to see if they qualify for credit line increases, or extended payments on loans, credit cards or lines of credit. Finally, it’s created a dedicated assistance line for affected customers: 855-729-1764.

Capital One

For customers in FEMA-declared disaster areas, Capital One is waiving or refunding late fees on credit cards, as well as other loan products. It’s also waiving or refunding fees for its other banking products. For more information on these fee waivers and Capital One’s contributions to disaster relief, visit its disaster alert web page.


Chase has been proactively notifying customers of its intent to automatically waive or refund all late fees for credit cards through September 24. To qualify, you must live in a FEMA-declared area. You can search a map of these areas by visiting this page on FEMA’s website — here’s a direct link to the map of Florida. Chase will also be refunding or waving late fees for mortgages, business banking, auto loans and leases. Overdraft, service and ATM fees on consumer and business checking and savings accounts are also being waived or refunded. Additionally, Chase is offering hurricane assistance for those with a home mortgage. For more information on what Chase is doing for customers affected by Hurricane Irma, go to this page:


Those in FEMA-designated disaster areas are eligible to receive automatic waivers or refunds on their credit cards’ late fees, as well as deferred minimum payments. Customers may also be eligible for emergency credit line increases. Citi’s also offering fee waivers and assistance for customers with other banking products such as mortgages, personal loans and CDs. For more information, Citi has posted a page on its website for those affected by Hurricanes Harvey and Irma.


I reached out to a Discover spokesperson who confirmed that it’s waiving late fees and minimum payments for cardmembers affected by Hurricane Irma. He added, “We have proactively reached out in some areas, but always advise cardmembers to email or call Discover if they have been affected by a natural disaster and are worried about paying their bill.”

Wells Fargo

Customers in FEMA-declared areas who were affected by the recent hurricanes are receiving fee waivers and refunds for their credit cards and other banking products. Wells Fargo is also suppressing negative credit information for 90 days for eligible customers. For more information, visit this page on its website for disaster response services.

What You Can Do If You’ve Been Affected

Above are the public responses from some of the major credit card issuers, but it certainly doesn’t represent the limits of what a bank is willing to do for customers affected by Hurricanes Harvey and Irma. The credit card industry is intensely competitive, and banks are willing to go to great lengths to retain your business. Even under normal circumstances, customers in good standing regularly receive refunds of late fees and interest charges when they accidentally make a late payment. Your bank is likely to grant you even greater discretion when you’ve suffered a natural disaster or another type of tragedy.

While your life will be in disarray following a natural disaster, contacting your card issuers and other financial institutions is a good place to start once you’re no longer in any physical danger. Explain to them the nature of your situation, and ask what services they can offer you. If you’re in a FEMA-designated area, be sure to let them know that as well.

Also, don’t be afraid to ask for assistance that hasn’t been offered. For example, you could ask to have your late fees, interest charges and even your credit card’s minimum payment waived until you have the ability to make payments. And while I wouldn’t ask for additional points and miles, you could certainly request that you still receive the points and miles you’ve earned, even if they were withheld due to a late payment, as some card issuers normally do.

Bottom Line

When a natural disaster strikes, your credit cards probably won’t be anywhere near your biggest concern. But as you begin to put your life back together, be sure to take a moment to reach out to your card issuers and let them know what’s going on. Of all the problems you’ll have to address, you’ll be surprised to find out this is one of the easiest.

If you were affected by the recent hurricanes, have you utilized any assistance from credit card issuers?

Featured image by Chip Somodevilla via Getty Images.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 bonus miles after you spend $3,000 in purchases on your new Card in your first 3 months. Offer ends 8/3/2022.
  • Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs up to two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide including takeout and delivery in the U.S., and at U.S. supermarkets.
  • Earn 1X Miles on all other eligible purchases.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. Payment of the government imposed taxes and fees of no more than $80 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA PreCheck® after you apply through any Authorized Enrollment Provider. If approved for Global Entry, at no additional charge, you will receive access to TSA PreCheck.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Regular APR
17.24%-26.24% Variable
Annual Fee
Balance Transfer Fee
Recommended Credit
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.