Room Service Robots Could Be Coming to a Hotel Near You
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
In the past, describing any hospitality experience as “robotic” would have seemed like an insult. But as artificial intelligence continues to evolve, the travel industry is finding new and innovative ways to utilize it to better ensure a seamless experience for travelers. In June, JetBlue announced it was implementing AI technology to assist customers with planning the perfect trip. Now, hotels are taking the technology revolution one step further, by employing robots as staff members.
CNN Travel recently reported that Singapore’s M Social Hotel — a boutique property from Millennium Hotels that was designed with millennial business travelers in mind — had rolled out a fleet of room service robots for its guests. Known as AURA, the idea behind the new program is based on both efficiency and fun, with the goal of improving the overall guest experience.
Though AURA is one of the newest robots on the butler block, he’s not the first. Back in 2014, Aloft — another hotel chain known for being on the bleeding-edge of technology — took a page out of The Jetsons’ book when it debuted Botlr, a three-foot-tall robot butler, at its Aloft Cupertino property (which seems only appropriate). Within a year, the hotel had added a second Botlr — whose main job is assisting with deliveries, including towels and toiletries — as the original mode made the rounds to Aloft outposts across the country. Check out the video below for a closer look at what Botlr can do.
In 2016, Savioke — a Santa Clarita, California, start-up intent on seeing its autonomous robot helpers in hotels across the country — got a $15 million infusion of capital to make that goal a reality. The main job of its bot, known as Relay, is also to assist with deliveries. A staff member would simply need to load him up with the requested goodies, punch in the room number and off he’d go, using Wi-Fi and 3D cameras to assist with navigation.
Aloft’s Botlr and Savioke’s Relay are, in fact, one in the same. The company supplies its robots to a number of hotels, many of which give their ‘bot a unique moniker, and even special tasks. At the Residence Inn by Marriott on Century Boulevard, located right by LAX, its Saviokie Relay is known as “Wally” and delivers Starbucks coffee as part of his daily duties. The Crowne Plaza San Jose-Silicon Valley, the Grand Hotel in Sunnyvale and the Holiday Inn Express in Redwood City have all had a Relay rolling down their halls, too.
Whether these robots will be the room service attendants of the future or simply a fun photo op at tech-savvy properties really depends on who you ask. Last year, Steve Choe — general manager of the luxurious InterContinental Los Angeles Century City — told the Los Angeles Times that one thing still missing from robo-service is that personal touch, a quality people still seek from hotels. But Lynn Mohrfeld, president of the California Hotel and Lodging Association, disagrees. In the same article, he told the Los Angeles Times that while high-end hotel guests may want — and expect — that personal touch, robot helpers could be a boon to hotels that cater to families, millennials and tech-savvy guests.
If you’re really willing to hand your hotel experience over to robot, there’s also the Henn na Hotel, a.k.a. the Weird Hotel, in Sasebo, Nagaski, Japan, where automated workers — some of them rather human-looking — will do everything from checking you in to carrying your luggage. The future is now.
What do you think? Are you a fan of robot room service? Sound off, below.
H/T: CNN Travel
Featured image courtesy of Aloft Hotels.
Welcome to The Points Guy!
WELCOME OFFER: 80,000 Points
TPG'S BONUS VALUATION*: $1,650
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®. Plus earn up to $50 in statement credits towards grocery store purchases within your first year of account opening.
- Earn 2X points on dining including eligible delivery services, takeout and dining out and travel. Plus, earn 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
- With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories.
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on eligible orders over $12 for a minimum of one year with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
- Get up to $60 back on an eligible Peloton Digital or All-Access Membership through 12/31/2021, and get full access to their workout library through the Peloton app, including cardio, running, strength, yoga, and more. Take classes using a phone, tablet, or TV. No fitness equipment is required.