Frontier Kicks Father and Daughter Off Flight After ‘Inappropriate’ Conversation

Aug 19, 2017

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

A father and daughter were kicked off a Frontier Airlines flight on Wednesday after a flight attendant overheard their “inappropriate” conversation.

Whitney Miller, 25, and her father Eric Miller, 70, said they were unfairly kicked off the Frontier flight from Orlando (MCO) to St. Louis (STL). The two were on their way to visit a sick relative in St. Louis when their flight, which was scheduled for just after 11:00am was delayed until shortly after 6:00pm — about a seven-hour delay.

Screen Shot 2017-08-19 at 2.45.15 PM

According to News 6 in Orlando, after the Millers had boarded, the two said they were having a private discussion in their seats, expressing their displeasure with the delay. A flight attendant overheard the conversation and approached them “aggressively.” The two were then escorted off the flight.

Frontier Airlines tells a different story, saying that the Millers were not discussing their feelings privately, but were instead shouting profanities at the flight attendants.

The latter half of the incident was captured on video. You can watch it below.

According to an incident report from Frontier, the Millers were being disrespectful during the boarding process and calling the flight attendants derogatory names. According to the report, the Millers were asked to stop but did not, so the flight attendant notified the captain. A Frontier spokesman told Fox News that had the Millers complied with the crew’s orders to stop, they would have been allowed to travel.

The Denver-based carrier has released the following statement following Wednesday’s incident: “Our Flight Attendants are customer service and safety professionals who are trained to recognize situations that may impact comfort and safety of passengers and crew onboard our aircraft. The behaviors and comments exhibited by these passengers prior to departure were inappropriate; and as a result they were asked to leave our aircraft. Safety and security of our passengers and crew is our number one priority.”

As can be heard in the video, other passengers started clapping as the Millers were exiting at the aircraft. At this time, it’s not known if the clapping is in support of the crew or if the father-daughter duo were actually the truth tellers in this situation and earned the applause. In the aftermath of the incident, News 6 is reporting that the two were refunded the cost of their tickets, and they’re now driving to St. Louis to see their sick relative.

Chase Sapphire Preferred® Card

WELCOME OFFER: 80,000 Points


CARD HIGHLIGHTS: 3X points on dining and 2x points on travel, points transferrable to over a dozen travel partners

*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.

Apply Now
More Things to Know
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,000 when you redeem through Chase Ultimate Rewards®.
  • Enjoy benefits such as a $50 annual Ultimate Rewards Hotel Credit, 5x on travel purchased through Chase Ultimate Rewards®, 3x on dining and 2x on all other travel purchases, plus more.
  • Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,000 toward travel.
  • With Pay Yourself Back℠, your points are worth 25% more during the current offer when you redeem them for statement credits against existing purchases in select, rotating categories
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more.
Regular APR
16.24% - 23.24% Variable
Annual Fee
Balance Transfer Fee
Either $5 or 5% of the amount of each transfer, whichever is greater.
Recommended Credit

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.