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Starwood Preferred Guest Introducing Mobile Check-In

June 01, 2017
3 min read
Liberty Hotel
Starwood Preferred Guest Introducing Mobile Check-In
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Update 6/1/17 1:15pm: At launch, mobile check-in will be available at 22 properties, not 23. The Westin New York at Times Square will not have mobile check-in available as of today.


Beginning today, Starwood Preferred Guest is making the check-in process at some of its properties more seamless, launching mobile check-in at 23 properties in the US. The chain plans to continue to roll out the service to more properties throughout the year, including international hotels in July. SPG expects full deployment for mobile check-in by the end of 2017.

In order to use SPG mobile check-in (at the 23 select properties, for now), you must have booked your stay through the mobile app or the SPG website and have the app downloaded on your phone. About 48-72 hours before your stay, you'll get a notification asking if you want to check in using the app. If you choose to do so, on the day of arrival, you'll get an alert that your room key is waiting at the front desk. Once you arrive, you can head right to the front desk and pick up your room key, which is already pre-coded with your room information. Plus, you can also choose to check out using the app and have your folio emailed to you.

The 23 properties that will be the first to roll out mobile check-in on the SPG app include:

  • Four Points by Sheraton Boston Logan Airport
  • Four Points by Sheraton Wakefield Boston Hotel & Conference Center
  • The Liberty, a Luxury Collection Hotel, Boston
  • Sheraton Baltimore North Hotel
  • Sheraton Baltimore Washington Airport Hotel
  • Sheraton Pentagon City Hotel
  • Sheraton Reston Hotel
  • The Westin Baltimore Washington Airport
  • The Westin Reston Heights
  • The Westin Washington Dulles Airport
  • Four Points by Sheraton Downtown Seattle Center
  • Four Points by Sheraton Seattle Airport South
  • The Gwen, a Luxury Collection Hotel, Chicago
  • Le Méridien Arlington
  • Sheraton Denver Tech Center Hotel
  • Sheraton Fisherman's Wharf Hotel
  • Avenue of the Arts Costa Mesa, A Tribute Portfolio Hotel
  • The Westin Bonaventure Hotel and Suites
  • Sheraton Seattle Hotel
  • The St. Regis Aspen Resort
  • The Westin New York at Times Square
  • The Westin Copley Place
  • Sheraton San Diego Hotel & Marina

Starwood is in the midst of merging with Marriott. Following Marriott's bid to acquire Starwood, the two loyalty programs, SPG and Marriott Rewards, have begun the merger process, including a status match, the ability to transfer points and much more. Marriott already has mobile check-in at its properties, which it launched in 2013. Now, the chain's extending the feature to Westin, Sheraton, St. Regis, Four Points, Le Meridien, Tribute Portfolio and The Luxury Collection properties.

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The SPG app already offers members keyless entry into rooms at all Aloft, Element and W hotels. Soon, travelers staying at select SPG properties will be able to use their mobile device to both check in to their room and open the door. In addition, 500 Marriott and Ritz-Carlton properties will offer travelers the same keyless entry by this year.

Next up for SPG mobile, the option for members to make requests via the app. That request feature is already available at 4,000 Marriott hotels and the entire Ritz-Carlton portfolio. The feature will allow members to make requests from a drop-down menu of the most requested services and text with hotel associates before, during and after their stays.

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  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
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  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
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TPG Editor‘s Rating
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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.