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Tip: File a Police Report to Recover Items Left on a Plane

May 16, 2017
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3 min read
Empty airplane interior, bag left in overhead bin, side view
Tip: File a Police Report to Recover Items Left on a Plane
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Anyone who's ever left something on a plane is likely familiar with that sinking feeling of realizing you're missing the item once it's too late.

That happened to me recently. Once home, I realized I left my Chinese New Year calligraphy and an ANA Star Wars paper plane in a bag on my final flight home. I filed a lost item report that night, but United never recovered the bag.

But my experience pales in comparison to TPG reader Danielle's:



A few months ago, I flew from London to Miami and forgot an expensive Burberry coat on my American Airlines flight. I realized I did this right after I finished customs. I went to AA's lost and found and explained what happened. They told me to file a lost and found order online. For days, I went the airport trying to talk to a human to help me find my coat. But nothing changed; I continued to receive emails stating the coat was lost.

Despite above-and-beyond persistence by Danielle, the coat remained at large. Then, she had a great idea:



I then realized that I should file a police report at the airport. The police took my case seriously and began searching for the coat via video footage. After a week or so, I was informed by the police that an AA flight attendant was caught on video taking my coat. She claims to have forgotten to drop the coat off at lost and found and conveniently kept it at her home for three weeks.

Sure enough, filing a police report quickly resolved the case and got Danielle her coat back shortly later. The resolution from AA was a lot slower and less impressive. After emailing back-and-forth about the situation, American Airlines' customer relations finally offered a measly 10,000-mile compensation.

In our opinion, this is a downright insulting response from American Airlines to an elite customer whose property was improperly — to put it mildly — taken by a flight attendant. For comparison, 10,000 miles is what Delta sent my father (a Delta Silver elite) after a turbulent two-hour flight — and he didn't even submit a complaint.

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It's one thing that AA didn't recover the coat itself; after all, the airline could've given a good faith effort to find it. However, this is an insufficient response from the airline after police helped to recover a passenger's property from the residence of one of its employees. The employee still faces potential legal action if Danielle decides to press charges.

First of all, excellent thinking by Danielle to file a police report. And kudos to the Miami-Dade Police Department for taking this report seriously and for quickly recovering Danielle's coat.

Danielle's advice if you find yourself in the same situation: "File a police report immediately as they will pull flight manifests and review video to track the missing items."

What would you do if you were in Danielle's situation?

Featured image courtesy of Thomas Barwick via Getty Images.

Featured image by Getty Images

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  • Packed with credits foodies will enjoy
  • Solid welcome bonus

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  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
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