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Priority Pass is an independent lounge network that’s grown to include over 1,000 lounges in airports across the world, and even recently added a restaurant in London Gatwick (LGW) to its roster. The program normally costs between $99 and $399 to join, but a complimentary Priority Pass Select membership is offered as a benefit on a number of premium credit cards, such as the Platinum Card from American Express, the Chase Sapphire Reserve and the Citi Prestige, among others.
But lately we’ve been hearing stories from some of our readers about Priority Pass cardholders being turned away from lounges due to space issues. Today TPG reader Arman R. attempted to visit one of the Alaska Airlines lounges in Seattle (SEA) and found this sign waiting for him…
If you’re wondering whether Alaska Airlines has the right to implement restrictions like these, the answer is yes. In fact, a space restriction is specifically listed for this lounge — and more than a few others — on the Priority Pass website.
The company also makes it clear in its Conditions of Use that it “does not warrant or guarantee” admission to Priority Pass lounges.
Clearly the Priority Pass program has gotten more popular as additional financial institutions have added it to their credit card offerings, and the company is legally covered when too many people want to use a lounge at the same time. But it’s extremely frustrating to have a membership and not be able to use it. If this is becoming a growing problem, it could eventually reduce the value of a Priority Pass membership.
We’ve reached out to Priority Pass to ask for comment and whether they have any data on how many lounges have turned members away in recent months. But we also want to hear directly from our readers about their experiences. Have you recently been denied access to a Priority Pass lounge? If so, when and where did it happen, and have you had issues at that location before? Tell us your story in the comments below.
The American Express Platinum card has some of the best perks out there: cardholders enjoy the best domestic lounge access (Delta SkyClubs, Centurion Lounges, and Priority Pass), a $200 annual airline fee credit as well as up to $200 in Uber credits, and mid-tier elite status at SPG, Marriott, and Hilton. Combined with the 60,000 point welcome offer -- worth $1,140 based on TPG's valuations -- this card is a no-brainer for frequent travelers. Here are 5 reasons you should consider this card, as well as how you can figure out if the $550 annual fee makes sense for you.
- Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
- Enjoy Uber VIP status and free rides in the U.S. up to $15 each month, plus a bonus $20 in December. That can be up to $200 in annual Uber savings.
- 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
- 5X Membership Rewards points on prepaid hotels booked on amextravel.com.
- Enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
- Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
- $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
- Get up to $100 in statement credits annually for purchases at Saks Fifth Avenue on your Platinum Card®. Enrollment required.
- $550 annual fee.
- Terms Apply.
- See Rates & Fees