Delta’s Updated App Helps Travelers Navigate Airports

Feb 17, 2017

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Delta released an updated version of its smartphone app this week, and it now offers travelers with an iPhone access to their reservation information whether or not they have an internet connection. Once a trip is downloaded, travelers can access both their full itinerary and boarding passes at all times, even when the phone is in “airplane mode” or no internet connection is available. Similar features are expected for the Android release, coming in spring 2017.

With the new update, customers now have access to maps of 20 major airports in the US and around the world, including Hartsfield-Jackson Atlanta International Airport (ATL), Los Angeles International Airport (LAX) and London Heathrow (LHR). Passengers can access the maps simply by tapping on the code of their arrival airport on their digital boarding pass.

This is what you can expect some of the new features in Delta’s app to look like.

Once a map is pulled up on-screen, “wayfinding” technology powered by LocusLabs can help you search for food options, stores or a connecting gate. Preset search options include generic terms like “coffee” or “food,” along with more specific phrases such as “Sky Club.” After you select a destination, the app provides step-by-step directions to reach it. Delta and LocusLabs are working together to add additional international airports to the app by the spring, including the SkyTeam hubs of Amsterdam (AMS), Mexico City (MEX) and Paris Charles de Gaulle (CDG).

These app updates come as Delta invests more in the customer experience. The airline also announced the expansion of complimentary main cabin meals for 12 transcontinental routes by April 24, 2017.

Featured image courtesy bradleypjohnson via Flickr.

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